Open to opportunities

Joseph Aribon

@josepharibon

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Dedicated Medical Virtual Assistant with 8+ years of experience.

Philippines

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What I'm looking for

I am looking for opportunities that allow me to grow in a supportive environment while contributing to healthcare efficiency and patient satisfaction.

I am a dedicated Medical Virtual Assistant with over 8 years of experience in streamlining healthcare administrative processes. My expertise includes eligibility verification, EHR data entry, payment allocation, and patient document management. I possess a strong foundation in medical terminology and insurance, which allows me to effectively support healthcare providers and enhance patient experiences.

Throughout my career, I have worked in various roles, including Quality Analyst and Escalations Specialist, where I evaluated benefits and claims, ensuring compliance with healthcare laws and regulations. My ability to create reports and analyze performance trends has contributed to improved operational efficiency. I am eager to grow professionally and drive company success through my commitment to excellence and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant

Current

Lotus Dermatology

Jan 2024 - Present (1 year 6 months)

Verified eligibility and benefits online, conducting pre-collection calls, processing refunds, managing documents, and adjusting claims. Streamlined healthcare administrative processes.

Document Management

Quality Analyst

Sagility PH

Jan 2022 - Present (3 years 6 months)

Evaluated benefits, claims, and appeal calls for both member and provider services to ensure compliance with healthcare laws and regulations. Facilitated vendor call calibrations with team leads to ensure alignment of programs and policies.

Quality Assurance Compliance Performance Analysis Call Calibration Healthcare Regulations

Escalations Specialist

Hinduja Global Solutions

Jan 2021 - Present (4 years 6 months)

Took supervisor calls to assist customers with complaints and concerns, determining the best course of action for resolution. Coordinated directly with onshore clients/specialists to expedite issues.

Expediting Conflict Resolution Communication

Healthcare Associate

Hinduja Global Solutions

Jan 2017 - Present (8 years 6 months)

Handled inbound calls from healthcare providers and answered inquiries regarding member eligibility, benefit coverage, and claims. Provided comprehensive support to healthcare professionals.

Customer Service Representative

Alorica

Jan 2016 - Present (9 years 6 months)

Assisted customers with their healthcare insurance billing and enrollment inquiries. Provided support for various insurance-related concerns.

Customer Service Insurance Billing Health Insurance Customer Support

Education

Degrees, certifications, and relevant coursework

Saint Francis of Assisi College

Bachelor of Science, Business Administration

Studied the fundamentals of business administration with a focus on management principles and practices. Gained knowledge in organizational behavior, financial management, and strategic planning.