Open to opportunities

john muhunyo

@johnmuhunyo

Customer care professional in a Nairobi wines and spirits business, handling customer orders and follow-ups while maintaining accurate sales records.

Kenya

Message

In my ongoing wines and spirits business in Nairobi, I serve customers directly by answering product questions, making recommendations, handling orders and resolving issues. I follow up on orders, payments and stock availability while keeping inventory and sales records.

At World Tech Solutions, I processed and reconciled 500+ monthly transactions with 99.8% accuracy, built dashboards tracking 15+ KPIs, and produced reports that cut reporting time by 40%. At the NYOTA Project, I supported data collection and reporting, and introduced data quality checks that reduced entry errors by 35%.

Experience

Work history, roles, and key accomplishments

Current

Owner / Operator

Current

Wines & Spirits Business

Serve customers directly, answer product questions, make recommendations, handle orders, and resolve issues. Follow up on orders, payments, and stock availability while maintaining accurate inventory and sales records.

Customer Service Sales Inventory Management Record keeping Supplier Relationship Management

Shamiri Fellow

Shamiri Institute

May 2026 - Jul 2026 (2 months)

Facilitated structured, evidence-informed group sessions for adolescents, building rapport and keeping participants engaged. Developed youth engagement, teamwork, and communication skills under regular clinical supervision.

Youth Engagement Facilitation Communication Skills Teamwork Interpersonal Skills

Monitoring & Evaluation Attachee

NYOTA Project, State Department for Youth Affairs

Jun 2025 - Sep 2025 (3 months)

Assisted in developing data collection tools and entered/cleaned datasets using KoboToolbox, including records for 1,200+ beneficiaries. Introduced data quality checks that reduced data entry errors by 35% and supported report consolidation.

Data Collection Data Cleaning KOBOToolbox Reporting Stakeholder Communication

Operations & Data Analysis Specialist

World Tech Solutions

Jan 2021 - Dec 2023 (2 years 11 months)

Processed and reconciled 500+ monthly financial and operational transactions with 99.8% accuracy. Built dashboards tracking 15+ KPIs, cutting reporting time by 40%, and identified $50K+ in potential cost savings.

Data Analysis Financial Reconciliations Dashboarding Excel Process Auditing Reporting

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Arts, Economics

Grade: Second Class Upper Division, GPA 3.65/4.0

Bachelor of Arts in Economics with Second Class Upper Division and GPA 3.65/4.0. Coursework included Economic Research Methods, Data Analysis & Visualisation, and Advanced Statistics.