Open to opportunities

Alex Kairu

@alexkairu

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Data analyst and quality assurance specialist driving accurate insights and process improvements.

Kenya

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What I'm looking for

I seek a data or quality analysis role in a collaborative company where I can apply SQL, R, and Python to drive insights, improve processes, and grow into broader analytics or team leadership responsibilities.

I am a highly competent and enthusiastic data and quality professional with hands-on experience in customer support, quality assurance, service delivery, and client relations. I pursue quality analysis and data analysis roles to ensure data is analyzed properly and findings accurately reported.

I bring strong analytical skills in qualitative and quantitative research, data cleaning, data transformation, and statistical modelling. I have practical command of SQL and R, and experience using Python for data analysis, alongside database management and forecasting expertise.

In my roles I have conducted in-depth market and project research, performed systematic quality checks, and provided qualitative and quantitative reports to support business and operational decisions. I have collaborated with marketing, sales, and project teams to deliver research-driven insights, improve training and QA processes, and support service delivery across fast-paced environments.

I am detail oriented, a clear communicator, and experienced in proposal and report writing, monitoring and evaluation, and data exploration techniques. I seek opportunities where my research, analysis, and quality skills contribute to organizational objectives and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Senior Data Researcher Associate

Current

QUBE Events

Jan 2023 - Present (2 years 7 months)

Conducts market research to identify trends and provides research-driven recommendations that inform event strategies and business matching.

Market Research Data Analysis Qualitative Research Quantitative Research Reporting SQL Excel

Quality Analyst

AI Chat GPT

Jan 2021 - Jan 2022 (1 year)

Reviewed text and image content against moderation guidelines and adjudicated submissions to maintain community standards and accuracy.

Content Moderation Content Review Quality Control Resilience

Quality Analyst

Sama

Jan 2021 - Jan 2022 (1 year)

Performed systematic sample quality checks and produced weekly qualitative and quantitative compliance reports to improve training and QA processes.

Quality Assurance Compliance Monitoring Data Analysis Process Improvement

Data Analyst and Quality Control

CloudFactory Kenya

Jan 2018 - Jan 2022 (4 years)

Monitored and moderated multi-stream data, conducted quality checks on agent tasks, and produced safety alerts while ensuring data implementation on systems.

Data Analysis Data Quality Moderation Systems SQL Data Cleaning Python Reporting

IT Assistant / Customer Service Rep

Kamwaka Hardware Limited

Jan 2016 - Jan 2018 (2 years)

Provided technical support to customers and employees, resolving hardware, software, and network issues and handling customer inquiries.

Technical Support Troubleshooting Customer Service MS Office Hardware Networking

Customer Service Representative

Lead Errands and Courier Service

Jan 2015 - Jan 2016 (1 year)

Handled customer requests, cash handling and refunds, and performed data entry to maintain accurate transaction records.

Customer Service Data Entry Communication

Customer Success Associate

XpressRun

Jan 2023 - Present (2 years 7 months)

Managed high volumes of customer inquiries and complaints, resolving issues, processing orders, and building customer trust to support account loyalty.

Customer Support CRM Troubleshooting Order Processing Account Management Escalation Management

Data Analyst Team Leader

Digital Divide Data

Jan 2020 - Present (5 years 7 months)

Led data collection and interpretation, designed systems and databases, and applied statistical tools to identify trends for diagnostic and predictive analytics.