John Hughey
@johnhughey
Customer Service Agent with 8+ years supporting customers, providing healthcare-adjacent assistance, and troubleshooting remotely.
United StatesWhat I'm looking for
I’m a reliable, compassionate customer service professional with 8+ years of experience supporting people across customer service, healthcare support, behavioral care, and technical troubleshooting. I bring a steady presence in fast-paced environments while maintaining accurate documentation and compliance.
My old role as a Verizon Customer Service Agent was I deliver technical support and billing assistance through inbound calls. I navigate dual-system setups—including VPN configuration and browser-based tools—to resolve issues efficiently, while using tools like Slack and internal platforms to collaborate with my team.
Earlier, I worked as a Behavioral Health Associate, providing trauma-informed care and emotional support to residential children transitioning from treatment. I used de-escalation, active listening, and crisis intervention techniques, monitored behavioral patterns, and supported individualized consequences aligned with facility protocols.
I’ve also delivered in-home and group home healthcare support as a Group Home Healthcare Technician and assisted elderly and disabled residents as a Resident Aide. Across these roles, I administered and documented daily medications, supported daily living activities, and reported health or behavioral changes to supervisory staff—always focused on safety, structure, and care quality.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Continuum Global Solutions
Jul 2022 - Present (4 years)
Provided technical support and billing assistance to Verizon customers via inbound calls, resolving issues by using VPN and browser-based tools while accurately updating customer accounts. Collaborated with peers using Slack and escalated unresolved technical issues to specialized support teams.
Behavioral Health Associate
Millcreek of Pontotoc
Oct 2021 - Jul 2022 (9 months)
Provided trauma-informed care and emotional support to residential care children transitioning from residential treatment, helping maintain a safe therapeutic group home environment. Monitored behavioral patterns and maintained individualized documentation while de-escalating emotional outbursts using empathy and crisis intervention techniques.
Group Home Healthcare Technician
Real Nurses
May 2021 - Oct 2021 (5 months)
Delivered in-home support services to residents in group homes by administering and documenting daily medications and maintaining accurate healthcare logs. Assisted with meal preparation, daily living activities, and cleanliness while monitoring resident well-being and reporting concerns to supervisory staff.
Line Cook
Huddle House
Mar 2021 - May 2021 (2 months)
Prepared breakfast, lunch, and dinner orders with speed and accuracy in a high-volume kitchen. Maintained food safety and sanitation standards, communicated with front-of-house staff, and managed inventory by restocking supplies during shifts.
Resident Aide
Sunshine Inn
Sep 2019 - Nov 2020 (1 year 2 months)
Assisted elderly and disabled residents with daily living activities including bathing, dressing, and mobility, while providing emotional support and companionship. Dispensed over-the-counter medications, recorded daily blood sugar readings, sanitized resident rooms and common areas, and reported health or behavioral changes to supervisors.
Education
Degrees, certifications, and relevant coursework
Northeast MI Community College
OPAC Certification, OPAC
Earned an OPAC certification (program details and completion date not provided).
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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