Angela Sterrett

Provided technical support to payroll administrators, HR professionals, and business clients via inbound phone, email, and remote troubleshooting. Diagnosed and resolved software, payroll, tax, login, and system access issues while documenting interactions in CRM/ticketing systems.

Delivered quality in-home support while maintaining confidentiality and professionalism. Communicated with healthcare teams about patient needs and built trusting relationships with clients and families.

Assisted customers with billing questions, payment solutions, and account management while maintaining confidentiality of sensitive information. Resolved concerns using active listening and problem-solving skills and documented interactions using company software to meet performance and quality standards.

Provided compassionate care for adult behavioral health patients while ensuring safety. De-escalated crisis situations through effective communication and documented patient observations in compliance with HIPAA.

Provided compassionate support to patients and families while maintaining respectful communication. Assisted with daily living activities and documented care accurately.

Handled remote customer support for hotel reservations, travel accommodations, and booking modifications via phone and email. Processed reservations using reservation management software and met productivity and quality performance goals.

Maintained clean, safe, and sanitary healthcare environments and responded to internal staff requests with strong internal customer service. Completed inspections and supported compliance with health and safety regulations.

Supported customers via inbound phone and email with billing inquiries, troubleshooting, and account updates. Trained new customer service representatives and documented interactions using CRM systems while meeting customer satisfaction and performance metrics.

Provided fast, friendly, accurate service in a high-volume environment by processing customer orders efficiently. Resolved customer concerns and trained/mentored new employees, including assisting management with scheduling, inventory, and daily operations.

Greeted guests and managed waitlists and seating arrangements to improve dining efficiency. Trained new team members on customer service standards and restaurant procedures and resolved guest concerns to ensure satisfaction.

Completed an Associate of Science in Allied Health with coursework in healthcare administration, medical terminology, anatomy and physiology, patient care, healthcare ethics, and medical office procedures.

Earned a High School Diploma in 2016 through an accredited college-preparatory online curriculum, strengthening written and verbal communication, mathematics, science, and technology.