Open to opportunities

Vestavia Owens

@vestaviaowens

Customer service and remote banking professional skilled in de-escalation, conflict resolution, and high-volume support.

United States

Message

What I'm looking for

I’m looking for a fast-paced role where I can deliver exceptional remote customer support, de-escalate conflict, and maintain accurate documentation while helping customers resolve account and service needs.

I’m a dedicated customer service professional with experience in remote banking, customer support, and client relations, including high-volume inbound call environments. I’m known for maintaining professionalism and customer satisfaction while working independently in remote settings.

I’ve built strong outcomes through de-escalation, conflict resolution, and active listening, pairing that with careful documentation and CRM use. In remote banking, I managed account inquiries end-to-end, documented interactions, and delivered exceptional service to resolve customer needs.

Alongside customer-facing roles, I’ve supported people in healthcare and senior living settings, including behavioral health crises, resident care, and daily living assistance. Those experiences strengthened my patience, problem-solving, and ability to stay calm under pressure while supporting individuals and families with clear, respectful communication.

Experience

Work history, roles, and key accomplishments

CNA – Behavioral Health Unit

Nursecare of Buckhead

Jun 2025 - Mar 2026 (9 months)

Provided direct patient care in a psychiatric setting, using de-escalation techniques and supporting patients during behavioral health crises. Maintained documentation throughout care activities.

De Escalation Techniques Patient Care Behavioral Health Documentation Crisis Support

Certified Nursing Assistant

A.G. Rhodes

Nov 2024 - Jun 2025 (7 months)

Assisted residents with daily living activities, monitored conditions, and maintained accurate records. Supported resident care through consistent documentation.

Patient Monitoring Documentation Daily Living Activities Record keeping

Senior Living Caregiver

Wesley Woods Senior Living

Nov 2022 - Jun 2024 (1 year 7 months)

Supported residents with personal care and built positive relationships with residents and families. Contributed to a supportive environment in a senior living setting.

Communication Skills Personal Care Client Relations Documentation

Remote Banker

Teleperformance

Mar 2021 - Nov 2022 (1 year 8 months)

Managed high-volume inbound calls to resolve account inquiries and provide remote customer service. Documented interactions and supported customer resolution processes.

Call Center Operations Inbound Calls Documentation CRM Conflict Resolution Active Listening Customer Service

Customer Service Representative

Planet Fitness

Oct 2019 - Mar 2021 (1 year 5 months)

Assisted members with memberships, billing concerns, and account maintenance while resolving customer issues professionally. Provided customer support in a fast-paced service environment.