John Flores

I am a customer-focused web support and hospitality professional with experience across tech support, front-line customer service, and food & beverage operations. I combine practical technical troubleshooting skills with hands-on hospitality experience to solve customer problems and improve service delivery.

At IONOS / Sinensistech I provided technical support for websites and emails, applying basic hardware troubleshooting and software tools to resolve common issues. Previously, I held supervisory and hands-on roles in hospitality and F&B—bartender, chef assistant, supervisor—where I led teams and improved guest experiences.

I am comfortable working with Microsoft Office, hotline tools, and CRM systems, and I engage effectively with stakeholders and cross-functional teams. My multilingual ability in Spanish, English, Tagalog, and Catalan helps me communicate with diverse customers and colleagues.

I seek roles where I can combine technical support and customer service expertise to enhance customer satisfaction and contribute to business growth, while continuing to learn and adapt across cultures and operational environments.