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John FloresJF
Open to opportunities

John Flores

@johnflores

Customer-focused web support and hospitality professional driving satisfaction and operational reliability.

Philippines
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What I'm looking for

I seek a role blending technical support and hospitality where I can improve customer satisfaction, grow into leadership, and work within a collaborative, multicultural team.

I am a customer-focused web support and hospitality professional with experience across tech support, front-line customer service, and food & beverage operations. I combine practical technical troubleshooting skills with hands-on hospitality experience to solve customer problems and improve service delivery.

At IONOS / Sinensistech I provided technical support for websites and emails, applying basic hardware troubleshooting and software tools to resolve common issues. Previously, I held supervisory and hands-on roles in hospitality and F&B—bartender, chef assistant, supervisor—where I led teams and improved guest experiences.

I am comfortable working with Microsoft Office, hotline tools, and CRM systems, and I engage effectively with stakeholders and cross-functional teams. My multilingual ability in Spanish, English, Tagalog, and Catalan helps me communicate with diverse customers and colleagues.

I seek roles where I can combine technical support and customer service expertise to enhance customer satisfaction and contribute to business growth, while continuing to learn and adapt across cultures and operational environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CS

CIFP Junífer Serra

Formación Profesional, Culinary Arts / Hospitality

Completed vocational training in cooking and restaurant services (Formación Profesional en Cocina y Restauración).

IP

IES Politécnic Palma

High School Diploma, Secondary Education

Completed secondary education at IES Politécnic Palma.

SS

San Benildo Integrated School De La Salle

Grade School, Primary Education

Completed primary education at San Benildo Integrated School De La Salle in Antipolo, Philippines.

Tech stack

Software and tools used professionally

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John Flores - Tech Support Technician - Ionos | Himalayas