John Flores
@johnflores
Customer-focused web support and hospitality professional driving satisfaction and operational reliability.
What I'm looking for
I am a customer-focused web support and hospitality professional with experience across tech support, front-line customer service, and food & beverage operations. I combine practical technical troubleshooting skills with hands-on hospitality experience to solve customer problems and improve service delivery.
At IONOS / Sinensistech I provided technical support for websites and emails, applying basic hardware troubleshooting and software tools to resolve common issues. Previously, I held supervisory and hands-on roles in hospitality and F&B—bartender, chef assistant, supervisor—where I led teams and improved guest experiences.
I am comfortable working with Microsoft Office, hotline tools, and CRM systems, and I engage effectively with stakeholders and cross-functional teams. My multilingual ability in Spanish, English, Tagalog, and Catalan helps me communicate with diverse customers and colleagues.
I seek roles where I can combine technical support and customer service expertise to enhance customer satisfaction and contribute to business growth, while continuing to learn and adapt across cultures and operational environments.
Experience
Work history, roles, and key accomplishments
Tech Support Technician
Ionos
Jan 2023 - Present (2 years 9 months)
Provided technical support for websites and email, resolving customer issues and improving service reliability for users across the platform.
Bartender
Mekeni Restaurant
Jan 2021 - Dec 2022 (1 year 11 months)
Prepared beverages and delivered table service while maintaining high customer satisfaction and efficient bar operations during service periods.
Internet Installer
Omni Access
Jan 2019 - Dec 2021 (2 years 11 months)
Installed and configured internet services on-site for customers, troubleshooting connectivity issues to ensure reliable network access.
Supervised store operations, managed staff, and ensured quality and timely delivery of orders to maintain customer satisfaction and operational efficiency.
Chef Assistant
Fan Mallorca
Jan 2018 - Dec 2019 (1 year 11 months)
Assisted kitchen staff with food preparation and kitchen operations, maintaining hygiene standards and supporting efficient meal service.
Education
Degrees, certifications, and relevant coursework
CIFP Junífer Serra
Formación Profesional, Culinary Arts / Hospitality
Completed vocational training in cooking and restaurant services (Formación Profesional en Cocina y Restauración).
IES Politécnic Palma
High School Diploma, Secondary Education
Completed secondary education at IES Politécnic Palma.
San Benildo Integrated School De La Salle
Grade School, Primary Education
Completed primary education at San Benildo Integrated School De La Salle in Antipolo, Philippines.
Availability
Location
Authorized to work in
Job categories
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