Open to opportunities

Dohn A

@dohna

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Technical support and customer support specialist skilled in troubleshooting digital services.

Philippines

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What I'm looking for

I seek a role where I can apply technical troubleshooting and customer support skills, handle escalations, and grow into broader support or customer-success responsibilities in a collaborative environment.

I am a technical support and customer support specialist with over a decade of experience supporting digital financial services, web hosting, domains, email systems, and online marketing platforms.

At IONOS Philippines I processed migrations, replicated and troubleshot issues across domains, SSL encryption, email marketing, CMS platforms (WordPress, PrestaShop), and e‑commerce systems, while handling escalations and ticketing.

More recently at Multitude Global Services I managed customer support and complex issue resolution for digital financial services via chat and email, and handled case escalations and ticket creation.

I bring strong customer service, technical troubleshooting, and communication skills, a background in hospitality operations, and continuous training in advanced technical support, SEO, and sales — all aimed at improving user experience and resolving issues efficiently.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Multitude Global Services Corp.

Sep 2023 - Oct 2025 (2 years 1 month)

Managed customer support and complex issue resolution for digital financial services via chat and email, handling case escalations and ticket creation to ensure timely resolution.

Customer Support Ticketing Email Support Chat Support Troubleshooting

Technical Support Specialist

IONOS Philippines, Inc.

Aug 2012 - Mar 2023 (10 years 7 months)

Provided technical and customer support for domains, email, SSL, website migrations and CMS/e-commerce issues, resolving escalations and troubleshooting client incidents.

Domain Management Email Support SSL TLS WordPress PrestaShop DNS Troubleshooting

Client Support / Personal Consultant

Crown Regency Hotels & Resorts

Dec 2011 - Jan 2012 (1 month)

Completed on-the-job training rotating through guest-facing and back-of-house departments to gain operational knowledge in hospitality and client support.

client support Housekeeping Food & Beverage Customer Service

Education

Degrees, certifications, and relevant coursework

CEVAS Review and Language Center

Certificate, Computer/Email Client Setup

2020 - 2020

Completed a 30-hour review course covering email client setup and related topics.

Systems Technology Institute (STI), Calbayog City

Diploma, Hospitality & Restaurant Services

2010 - 2012

Grade: Graduated with honors; Gold Medal

Diploma in Hospitality & Restaurant Services completed with honors and Academic Excellence Award; coursework included hospitality operations and technical skills.