Open to opportunities

Nathaniel Ardaniel

@natedsnaketv

Message

I resolve end-user IT issues and improve service delivery through responsive service desk support.

Philippines

Message

At ICON plc, I provide first-line technical support, resolve IT issues promptly, and manage service requests and incident reports.

I've helped improve service delivery and system performance through documentation, collaboration with IT teams, remote access support, and Windows troubleshooting.

My background in customer support and hospitality brings a customer-centric approach to delivering technically sound, user-friendly IT solutions.

Experience

Work history, roles, and key accomplishments

Current

Service Desk

Current

ICON plc

Worked as Service Desk at ICON plc.

Help Desk Support Ticketing Systems Troubleshooting Active Directory Desktop Support Customer Service Remote Access Technical Support Remote Desktop Microsoft Office Windows Operating System Customer Support

IT Service Desk / Help Desk

ICON PLC

Jun 2022 - Jun 2024 (2 years)

Provided first-line technical support to end-users, resolving IT-related issues promptly.
Managed service requests and incident reports, ensuring timely and efficient resolution.
Maintained comprehensive documentation of support activities and solutions.
Collaborated with IT teams to improve service delivery and system performance.

Remote Access Windows

Customer Support Representative (Outbound Local)

Iwave

Oct 2018 - Mar 2019 (5 months)

Handled customer inquiries and issues via phone and email, ensuring high customer satisfaction.
Assisted with troubleshooting technical problems and provided product information.
Documented customer interactions and solutions in the company’s CRM system.

Job Uploader

Freelance Job

Jan 2017 - Jul 2018 (1 year 6 months)

Managed and uploaded content for various clients, ensuring accuracy and timeliness.
Utilized strong attention to detail to maintain high quality and consistency in all uploads.