Allen Paul Olguera

I am a results-driven IT professional with hands-on experience in technical support, network monitoring, and application troubleshooting. My strong foundation in software development, particularly in React.js, JavaScript, and MySQL, has equipped me with the skills necessary to resolve technical issues efficiently and improve system performance. I am passionate about leveraging my problem-solving skills and technical expertise in a junior role within software development, QA, or IT support.

During my tenure at Accenture, I successfully resolved over 90% of incidents within SLA, ensuring system reliability and client satisfaction. My proactive approach to conducting root cause analysis on recurring system issues led to a significant reduction in downtime by 30%. Additionally, my experience at Eperformax allowed me to diagnose and resolve ISP, network, and device issues, further honing my technical support capabilities.

In addition to my technical skills, I have developed several web and mobile applications, including the PetIdentity App for pet rescue and adoption, and a responsive quiz website for IT teachers. I am eager to contribute my skills to a dynamic team and continue growing in the field of technology.