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@allenpaulolguera
Results-driven IT professional specializing in software development and support.
I am a results-driven IT professional with hands-on experience in technical support, network monitoring, and application troubleshooting. My strong foundation in software development, particularly in React.js, JavaScript, and MySQL, has equipped me with the skills necessary to resolve technical issues efficiently and improve system performance. I am passionate about leveraging my problem-solving skills and technical expertise in a junior role within software development, QA, or IT support.
During my tenure at Accenture, I successfully resolved over 90% of incidents within SLA, ensuring system reliability and client satisfaction. My proactive approach to conducting root cause analysis on recurring system issues led to a significant reduction in downtime by 30%. Additionally, my experience at Eperformax allowed me to diagnose and resolve ISP, network, and device issues, further honing my technical support capabilities.
In addition to my technical skills, I have developed several web and mobile applications, including the PetIdentity App for pet rescue and adoption, and a responsive quiz website for IT teachers. I am eager to contribute my skills to a dynamic team and continue growing in the field of technology.
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Work history, roles, and key accomplishments
Accenture
Feb 2024 - Present (1 year 9 months)
Resolved over 90% of incidents within SLA, ensuring system reliability and client satisfaction. Conducted root cause analysis on recurring system issues, which led to a 30% reduction in downtime. Provided network monitoring and troubleshooting for clients using Cisco Meraki, ServiceNow, and Airwatch.
Eperformax
Jul 2022 - Present (3 years 4 months)
Diagnosed and resolved ISP, network, and device issues for T-Mobile customers. Collaborated with engineers to troubleshoot cell site connectivity, which improved signal strength.
Classic Savory
Jul 2021 - Present (4 years 4 months)
Managed customer orders, served food, and operated the cash register. Maintained general restaurant upkeep and cleanliness.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
2019 - 2023
Studied Information Technology, gaining a strong foundation in various IT disciplines. Developed skills in software development, network monitoring, and application troubleshooting.
Software and tools used professionally
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