Chaina Santos

I’m a customer service and tech support professional who strengthens client satisfaction by quickly understanding needs and guiding troubleshooting steps. I provide technical support via phone and email, assisting customers in identifying and diagnosing technical issues.

At Concentrix, I addressed customer inquiries by actively listening, assessing problems, and using task and time management to resolve issues efficiently. Previously, at Teleperformance, I handled inbound calls, evaluated customer requirements, and created potential opportunities that helped acquire new clients.

I also bring a service-minded background from my Hospitality Management internship, where I maintained strict hygiene standards and supported fast, organized service during peak hours. I’m a quick learner with attention to detail, ready to deliver reliable remote support in virtual environments.