jerald tejero

Managed and supported various applications, swiftly resolving customer concerns across installation, operation, and maintenance processes. Provided US support via phone, email, chat, and remote sessions, addressing hardware, wireless, operating system, Microsoft Office, and printer issues.

Assisted in the management and support of all applications on a technical day-to-day basis, resolving customer concerns during installation, operation, and maintenance. Demonstrated organized multi-task capability and strong service focus for both external and internal customers.

Provided customer service support to policy holders, agents, 3rd party callers, and new customers, managing concerns in software issues, emails, and reports. Conducted day-to-day bridge meetings with different departments for work alignment and provided resolutions to caller problems.

Managed network connections and troubleshooted equipment such as laptops, desktops, and routers as part of a Technical Support Team. Operated audio and visual equipment during classes, trainings, and conferences, utilizing applications like Zoom, Microsoft Teams, Google Meet, and OBS Studio.

Set up and installed microphones, lights, video monitors, projectors, speakers, and video cameras. Operated audio and visual equipment during classes, trainings, and conferences.

Monitored existing company software programs and maintained computer networks and systems. Diagnosed and solved hardware and software faults, troubleshooted system and network problems, and deployed and troubleshooted Cisco routers and switches.

Maintained existing software programs and monitored and maintained computer networks and systems. Troubleshooted system and network problems.

Took accurate food orders and prepared McDonald's World Famous food. Partnered with other Crew and Managers to meet target goals during shifts, ensuring restaurant cleanliness and well-stocked items.

Prepared and sorted data for computer entry, entering data from paper to a computer data entry system. Maintained the data system and ensured all information was correctly recorded.

Completed a comprehensive curriculum in Information Technology. Gained foundational knowledge and practical skills relevant to the IT industry.

Completed secondary education. Acquired fundamental knowledge across various subjects.