nicole fuentes

Led full-cycle credentialing and re-credentialing of healthcare providers, verifying licensure, certifications, and malpractice history to ensure compliance with payer and accreditation standards. Maintained accurate provider records in credentialing databases and coordinated with medical staff services and risk management to resolve compliance issues.

Conducted market surveys, opinion polls, and focus groups to produce actionable insights on customer preferences and emerging trends. Developed questionnaires, analyzed survey data, and delivered research reports to support product positioning and marketing decisions.

Delivered personalized inbound and outbound support, resolving inquiries and offering product recommendations to drive customer satisfaction and sales engagement. Streamlined service processes, documented interactions, and handled post-sale support including refunds and exchanges.

Resolved 200+ customer inquiries weekly via phone, consistently exceeding service quality and response-time targets while identifying upsell opportunities to support retention. Developed a customer follow-up system that reduced churn by 6% and proposed an optimized call script adopted by management.

Annotated large-scale datasets for NLP and computer vision projects, labeling 2D/3D images and video to improve model performance and data quality. Mentored junior annotators, collaborated with project managers on timelines, and raised/resolved client queries to meet quality standards.

Completed secondary education at Afga National High School, graduating in 2015.