Open to opportunities

steffanie estrada

@steffanieestrada

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Dedicated BPO professional with expertise in healthcare enrollment.

Philippines

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a dedicated BPO professional with a Bachelor’s degree from Pangasinan State University. Over the past few years, I have honed my skills in customer service, particularly in healthcare enrollment and medical report management. My experience includes working with major companies like Foundever, Concentrix, and Cognizant, where I consistently delivered exceptional service and maintained high performance standards.

Throughout my career, I have been recognized for my contributions, receiving awards such as the Culture and Arts Award in 2022 and the Top Performer Award at Concentrix for 2023-2024. I take pride in my ability to assist customers effectively, ensuring they understand their benefits and feel valued. My technical skills include proficiency in Microsoft Office, Google Calendar, and email management, which I leverage to enhance my productivity and service delivery.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Foundever

Handled healthcare accounts, assisting customers in the USA with benefit enrollment and explaining complex financial details like co-payments and deductions. Consistently achieved exceptional call performance with no score deductions for six months.

Customer Service Healthcare Enrollment Health Insurance

Customer Service Representative

Concentrix

Contributed to high customer satisfaction by ensuring customers felt secure with market policies and protected. Managed logistics tracking for customer products and handled case filing as requested.

Customer Satisfaction Policy Assurance Customer Relationship Management

Medical Data Specialist

Cognizant

Scrubbed medical reports and charts from various providers, handling large volumes ranging from 200 to 7000 pages. Conducted outbound calls to different providers to follow up on and request medical reports/charts.

Data Entry Outbound Calling

Education

Degrees, certifications, and relevant coursework

Pangasinan State University Alaminos Campus

Bachelor's degree, Unknown

Completed a Bachelor's degree at Pangasinan State University Alaminos Campus in 2022. The curriculum provided a strong foundation in the chosen field of study.

Alos National High School

High School Diploma, General Studies

Graduated from Alos National High School, completing the Senior High School program. Developed foundational academic skills and prepared for higher education.