Open to opportunities

Johnathen Reyes

@johnathenreyes

Transaction Coordinator and operations specialist streamlining onboarding, support workflows, and data-driven customer experiences.

United States

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What I'm looking for

I’m looking for a role where I can own onboarding and operational workflows end-to-end, partner with vendors and internal teams, improve processes, and use analytics to strengthen customer experience and service quality.

I’m a Transaction Coordinator at Champions Real Estate Group, where I draft, execute, and escalate client onboarding representation, purchase, and listing contractual agreements and disclosures according to oce transaction types. I enter listing and purchase information into the national realty database, raise incoming deadlines to third-party vendors, and maintain precise records of all client communication.

Previously, as an Operations Associate (Senior) at Recess Digital, I led onboarding and product support processes for event organizers transitioning to the Recess platform, improving listing optimization and customer experience. At Cloudkitchens, I served as a Senior Operations Specialist and Operations Associate, writing and maintaining a Knowledge Base, training support teams, and conducting Quality Assurance checks by reviewing CSATs and sharing learned lessons through weekly refresher trainings.

Experience

Work history, roles, and key accomplishments

Current

Realtor & Transaction Coordinator

Current

Champions Real Estate Group

Jun 2024 - Present (2 years)

Drafted, executed, and escalated client onboarding, purchase, and listing contractual agreements and disclosures by transaction type. Entered deal data into the national realty database, coordinated deadline escalations with vendors, and streamlined escrow period policies while maintaining detailed client communication records.

Contract Management Client Onboarding Escrow Coordination SLA Management Zendesk Jira Google Sheets Google Workspace Slack

Operations Associate (Senior)

Recess Digital

Jul 2022 - Jun 2024 (1 year 11 months)

Led onboarding and product support for event organizers transitioning to the Recess platform, improving listing optimization and customer experience. Identified and resolved technical issues in the brand-partnership app to ensure smooth campaign execution and visibility.

Customer Onboarding Product Support Platform Troubleshooting Asana Google Workspace Zoom Google Sheets

Senior Operations Specialist

Cloudkitchens

Feb 2020 - Jan 2021 (11 months)

Maintained a Knowledge Base with product use guides and support team workflows to standardize backend support operations. Trained internal and outsourced support teams, conducted ticket QA with CSAT review, and led weekly refresher sessions based on lessons learned.

Training Facilitation & QA CSAT Zendesk Jira Confluence Google Sheets Slack

Operations Associate

Cloudkitchens

Jan 2019 - Feb 2020 (1 year 1 month)

Troubleshot a food delivery order system, escalating system bugs and feature requests to engineering to improve reliability. Onboarded restaurants and managed online food operator accounts to support day-to-day platform operations.

Bug Escalation Operator Accounts Zendesk Jira Asana Confluence Google Sheets

Education

Degrees, certifications, and relevant coursework

University of Houston

Bachelor of Science, Computer Information Systems

2015 - 2018

Grade: 3.025

Earned a B.S. in Computer Information Systems. Final project created a QR-code menu/inventory system for a local bar accessible from customers' phones.