Stanislaus User

I am a service-oriented customer support professional with over five years of experience delivering high-quality support across phone, email, live chat, and social media. I consistently achieve strong outcomes, including a 95% customer satisfaction rating and high first-contact resolution.

I resolve large daily volumes of inquiries while driving process improvements that reduce escalations and response times. I use Zendesk, Freshdesk, HubSpot, Intercom and Salesforce to maintain accurate records, streamline workflows, and boost retention.

I collaborate effectively in distributed teams using Slack, Google Chat, Zoom and Microsoft Teams, and I support team growth by onboarding and mentoring new representatives. I have led knowledge-base updates and data-driven FAQ initiatives that cut inquiry volume and improved self-service rates.

I am committed to delivering empathetic, data-informed support and to continuous improvement in remote environments. I am available for full-time remote work across global time zones and bring strong attention to detail, problem-solving, and customer advocacy to every role.