Stanislaus User
@stanislaususer
Service-oriented customer support specialist with 5+ years improving satisfaction and retention using Zendesk and CRM tools.
NigeriaWhat I'm looking for
I’m the calm, steady voice customers reach when things are going wrong, and I'm the reason many of them end the conversation relieved, reassured, and genuinely happy they called.
For over 5 years, I’ve worked in high-volume support environments, living daily in tools like Zendesk, HubSpot, and Intercom, handling 75+ tickets per day across phone, email, and live chat. I consistently maintain 95%+ customer satisfaction and resolve roughly 90% of issues on first contact by listening carefully, diagnosing quickly, and acting decisively.
What sets me apart is not just speed or accuracy; it’s ownership. I spot recurring issues before they escalate, document solutions, build macros that save teams hours, and still take time to send thoughtful follow-ups that make customers feel genuinely valued. I treat every interaction as if it’s the most important one of the day, because for that customer, it is.
My foundation is in accounting, which trained me to be precise, detail-oriented, and disciplined. I later realized that my real strength lies in using those same skills to simplify complex problems, reduce friction, and improve people’s experiences. Today, I channel that mindset into customer support, virtual assistance, and operational support roles where accuracy, empathy, and reliability matter.
Remote work is not a convenience for me; it’s an environment where I perform at my best. I operate from a quiet, professional workspace with reliable internet, a noise-canceling headset, and strong self-management. I’m comfortable supporting global customers across time zones and thrive in fast-paced, distributed teams.
If you’re looking for someone who:
• Turns frustrated users into loyal advocates
• Balances empathy with efficiency
• Improves systems while delivering excellent service
• Makes the entire team stronger without needing the spotlight
I’d be glad to connect.
Stanislaus Nnaji
Remote Customer Support | Virtual Assistant | Customer Experience Professional
Zendesk • HubSpot • Intercom
📧 stanislaus.c.nnaji@gmail.com
📞 +234 913 615 6789
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Swissgarde Company
Feb 2022 - Dec 2024 (2 years 10 months)
Resolved an average of 75 daily customer inquiries across phone, email, and live chat, achieving a 95% customer satisfaction rating and reducing average response time by 20%. Implemented follow-up strategies that increased retention by 5% and reduced escalated complaints by 10%.
Customer Relationship Specialist
Nesto Company
Apr 2017 - Nov 2021 (4 years 7 months)
Provided customer and administrative support to a team of 5, maintaining a 90% first-contact resolution rate and reducing churn by 8% through proactive interventions. Implemented a customer feedback system that increased actionable insights by 25% and standardized templates to cut response times by 15%.
Education
Degrees, certifications, and relevant coursework
Abia State Polytechnic
Higher National Diploma, Accounting
2008 - 2013
Completed a Higher National Diploma in Accounting at Abia State Polytechnic in Aba, Nigeria (2008–2013).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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