Open to opportunities

Johan Prabowo

@johanprabowo

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Passionate English Technical Support professional with communication expertise.

Netherlands

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What I'm looking for

I am looking for opportunities that foster growth in communication and technology, within a supportive and innovative company culture.

I am a graduate of Communication Studies with a strong passion for technology and communication. Currently, I work as an English Gaming Technical Support professional at 5CA B.V., where I provide prompt assistance to players, ensuring seamless gameplay and high player satisfaction. My role involves troubleshooting technical issues and managing player inquiries, which has honed my problem-solving skills and technical knowledge.

Previously, I have gained diverse experience in operations support and digital marketing. As an Operations Support Executive at Crane Worldwide Logistics, I was responsible for invoice generation and data entry, ensuring accuracy in billing details. My internship at PT. Jagad Nusantara Rahayu allowed me to implement SEO strategies and utilize CRM tools to enhance marketing efforts, significantly increasing online engagement. I am eager to further develop my skills in communications and technology.

Experience

Work history, roles, and key accomplishments

Current

English Gaming Technical Support

Current

5CA B.V.

Jun 2024 - Present (1 year)

Providing prompt assistance for players with game-related inquiries, technical issues, and account management for a AAA developer. Engaging with players via live chats to troubleshoot their problems and resolve disputes while ensuring seamless gameplay and player satisfaction.

Technical Support CRM Problem Solving Troubleshooting Communication

Operations Support Executive

Crane Worldwide Logistics

May 2024 - May 2024 (0 months)

Responsible for invoice generation, data entry, and verification of billing details. Communicated with various departments and clients regarding outstanding invoices and followed up on overdue payments.

Data Entry Billing Communication

Digital Marketing Intern

PT. Jagad Nusantara Rahayu

Mar 2021 - Jun 2021 (3 months)

Implemented SEO techniques, utilized CRM for marketing campaigns, and increased online engagement through social media. Created content calendars and secured funding for a business project through presentations.

SEO CRM Social Media Marketing Content Creation Video Editing Graphic Design Project Management Presentation Skills

Barista/Coffee Master

Starbucks Indonesia

Mar 2017 - Aug 2018 (1 year 5 months)

Handled cash, upsold products to achieve sales targets, and provided customer-oriented services. Managed daily operations including product preparation and inventory.

Customer Service Sales Inventory Management Product Preparation Teamwork Communication

Administrative Intern

Ministry of Foreign Affairs of the Republic of Indonesia

Jul 2014 - Jul 2014 (0 months)

Organized office documents and acted as the first point of contact for guests visiting the office, enhancing administrative efficiency.

Customer Service Communication Time Management

Education

Degrees, certifications, and relevant coursework

Universitas Atma Jaya Yogyakarta

Bachelor of Communication Studies, Communication Studies

2017 - 2023

Grade: 3.12

Graduated with a Bachelor of Communication Studies, specializing in Digital and Mass Communication. Completed a thesis on the differences in the quality of messages in the web series 'Ad Memilih Maju' by XL Axiata Tbk, focusing on perspectives from Communication Science and Civil Engineering students.