Open to opportunities

Nabila Azzahra

@nabilaazzahra

Customer Support and Operations Specialist improving customer satisfaction and streamlined workflows across support channels.

Indonesia

Message

What I'm looking for

I want a customer support or operations role where I can improve customer satisfaction, resolve issues end-to-end, and contribute to smarter workflows using tools like Zendesk and Slack in a fast-paced, solution-focused environment.

I’m a Customer Support and Operations Specialist focused on resolving customer inquiries accurately and efficiently while maintaining service quality. Across e-commerce, gaming, and customer operations roles, I manage support tickets, handle escalations, and keep clear case documentation—often in fast-paced environments.

I’ve supported international teams and high-volume channels, including managing over 180 emails daily and consistently achieving a 98% quality assurance (QA) score. I also bring a process-and-people mindset from my work in talent consulting and employer branding, where I collaborate with companies on hiring challenges and digital hiring initiatives.

Experience

Work history, roles, and key accomplishments

Current

Talent Consultant

Current

Talent Insider

Develop and maintain relationships with companies to understand hiring challenges and provide tailored talent solutions. Support clients with strategic recruitment, headhunting, and talent acquisition and collaborate on employer branding and digital hiring initiatives.

Talent Acquisition Head Hunting Recruitment Strategy Relationship Management Employer Branding Talent Consulting

E-commerce Email Support

Ivosights

Jan 2026 - Jun 2026 (5 months)

Managed customer support emails for an international e-commerce platform, providing timely and professional responses. Resolved customer issues according to company SOPs while maintaining high daily productivity.

Productivity Customer Service

Gaming Support Agent

5CA

Sep 2025 - Dec 2025 (3 months)

Provided email-based customer support to players and handled high volumes of support tickets. Worked account recovery, in-game issues, billing disputes, ban appeal cases, and technical concerns while maintaining accurate case documentation.

Customer Support Email Support Billing Disputes Case Documentation QA

Customer Operations Expert I

Teleperformance

Oct 2024 - Oct 2025 (1 year)

Improved customer satisfaction by delivering effective and appropriate solutions in a fast-paced environment. Supported complex cases, helped share best practices, handled escalated complaints, and contributed to service improvements using customer feedback.

Customer Operations Customer Satisfaction Escalation Handling Service Improvement Best Practices

Administrative Assistant/Customer Service

CV. Centra Grafindo

Jan 2024 - Oct 2024 (9 months)

Managed phone lines, directed messages, welcomed visitors, and provided responsive customer service while maintaining confidentiality. Processed customer orders and supported timely delivery using digital printing workflows.

Customer Service Phone Support Confidentiality Order Processing Customer Relationship Management

Credit Transfer Program Awardee

Universiti Teknologi MARA

Nov 2022 - Feb 2023 (3 months)

Completed communication-related courses as part of the International Credit Transfer Program. Strengthened cross-cultural collaboration skills and broader global communication perspective.

Cross Cultural Communication Global Communications

Education

Degrees, certifications, and relevant coursework

Universitas Ahmad Dahlan

Bachelor of English Literature, English Literature

2020 - 2024

Grade: 3.71/4.00

Earned a Bachelor of English Literature at Universitas Ahmad Dahlan (2020–2024) with a GPA of 3.71/4.00.

Universiti Teknologi MARA

2022 - 2023

Participated as an awardee in the International Credit Transfer Program at Universiti Teknologi MARA. Completed communication-related courses focused on global communication and cross-cultural collaboration.