Idham Armando

Entered, updated, and verified operational data and records, prepared Excel reports, and organized digital and physical documents. Assisted with stock, shipment, and sales data updates.

Handled daily player inquiries and technical issue reports through Zendesk, followed up on issues, and prepared incident reports. Supported over 20 in-game events per month and performed test-server checks for patches and quests.

Localized game content from English to Indonesian, including UI, dialogue, quests, and system messages. Performed proofreading, terminology checks, and in-game language quality assurance.

Assisted guests with inquiries, requests, and reservation-related matters through direct and written communication. Managed guest information and coordinated requests with relevant staff.

Assisted customers with VR game selection, instructions, and general service needs. Supported day-to-day store operations and prepared service-related reports.

Assisted customers with product inquiries and purchases, handled cash and card transactions, and supported register reconciliation. Prepared daily sales reports and monitored product availability.

Set up and operated VR equipment for customers, provided instructions and safety guidance, and performed basic equipment checks and troubleshooting.

Handled approximately 100–200 customer interactions per day via WhatsApp, using Barantum CRM to manage customer information and service documentation. Escalated payment-related issues to the appropriate team and maintained clear written communication.

Provided basic internal IT support for office users, assisting with PC, hardware, printer, and basic network troubleshooting. Helped identify and resolve common technical problems.

Pursued Japanese Literature studies from 2013 to 2015, but did not complete the program.

Completed secondary education in Multimedia from 2009 to 2012.

Grade: C2 Proficient (79/100)

Earned the EF SET English Certificate with a C2 Proficient score of 79/100.

Completed the Customer Service Professional Certificate offered by LinkedIn.