Looking for a job

Johann heyns

@johannheyns

Message

Hi My name is Johann, I am a customer service specialist that will not dissapoint.

South Africa

Message

What I'm looking for

I am looking for full time 40 hours a wek jobs where I can help your clients with the best possible support.

I specialize in Ticket(Freshdesk and Zendesk), Email(Outlook and Gmail), Chat(used several), I have experience working on Intercom, ActiveCampaign, Gotowebinar, ClickFunnels, Jirra, Shopify, Orbelo, to just name a few.

In the last 8 years I have been working on Upwork with client in the start up SaaS customer service industy. I love working in this field and would really like to continue doint that. I am looking for full time work.

Experience

Work history, roles, and key accomplishments

Customer Service

Bonjoro

Jul 2019 - Jan 2025 (5 years 6 months)

I do all customer support on Intercom. Helping clients with all support on the Bonjoro App. I helped cliets with troubleshooting, accounts and refunds and also logging of bugs on the Jira system.

Communication Skills Project Management Problem Solving Customer Service Jira Jira Service Desk Slack Metabase Intercom Stripe

Support/Customer Service agent

Productera.io

Oct 2021 - Sep 2022 (11 months)

Handle all support queries via Zendesk. Relay any issues to the tech teams. Comunicate via Slack.

Communication Skills Project Management Problem Solving Customer Service

Customer success

ADG Technology

Dec 2019 - Feb 2021 (1 year 2 months)

Clearing backlog of Comunications with clients in a Support Role.

Communication Skills Project Management Problem Solving Customer Service

Customer Service

Enriched Academy

Jun 2019 - Jan 2021 (1 year 7 months)

I set up and managed the Support division for them daily. I set up Freshdesk and all the procedures for the Ticking systems. Managed refund requests and all client access.

Communication Skills Project Management Problem Solving Customer Service

Customer Service

Opsify

Aug 2018 - Dec 2019 (1 year 4 months)

Doing ticket and phone support for a company called GameMine. We handle all support tickets relating to cancellations and refunds. Also any technical issues with the portal and mobile game issues.

Communication Skills Project Management Problem Solving Customer Service

Customer Service

entre institute

Nov 2018 - Apr 2019 (5 months)

Support with Tickets, Chats, Phone, Email and Facebook Relating to any problems with the back office and admin panels and any technical issues with the training material. Also handled refunds and cancellations. Also, support to all internal staff relating to the same training and consoles.

Communication Skills Project Management Problem Solving Customer Service