Open to opportunities

Jofath Genobe

@jofathgenobe

Message

Dedicated customer service professional with a focus on problem-solving.

Philippines

Message

What I'm looking for

I am looking for a role that fosters personal growth and professional development.

I am a dedicated customer service professional with a strong background in supporting clients and ensuring their needs are met. My experience spans various roles, including Utility Crew and Customer Service Advocate, where I honed my skills in communication, teamwork, and problem-solving. I thrive in dynamic environments and am committed to delivering exceptional service.

Throughout my career, I have worked with diverse teams and have been recognized for my initiative and accountability. My role as a Data Entry Specialist allowed me to develop a keen eye for detail, ensuring accurate data management and client satisfaction. I am eager to leverage my skills in a challenging new role that fosters both personal and professional growth.

Experience

Work history, roles, and key accomplishments

Customer Service Support

Supportware

Apr 2024 - Present (1 year 2 months)

Managed customer interactions across multiple channels, including phone, chat, and email, to assist with bookings, account modifications, and order tracking. Provided crucial support for claims processing, ensuring timely resolution and high customer satisfaction.

Customer Support Zendesk Slack Gmail

Customer Service Representative

Callhounds Global

Nov 2023 - Present (1 year 7 months)

Assisted customers with detailed inquiries regarding order specifics, tracking information, and account settings. Successfully resolved customer issues and enhanced satisfaction through effective communication and problem-solving.

Customer Service Order Management Account Management Communication Conflict Resolution Zendesk

Data Entry Specialist/Customer Support

Offshore Business Processing, Inc.

Jan 2023 - Present (2 years 5 months)

Accurately input client data into various digital platforms, including websites, Excel files, and specialized tracking software. Maintained data integrity and provided responsive customer support to address client inquiries and ensure satisfaction.

Data Entry Customer Support Microsoft Excel Data Management Problem Solving

Customer Service Advocate

Sykes Enterprises

Mar 2022 - Present (3 years 3 months)

Provided comprehensive support to medical providers, delivering critical information on patient insurance benefits, eligibility, and claims. Facilitated accurate data dissemination and resolved inquiries to ensure seamless healthcare processes.

Customer Service Benefits Communication Zendesk Data Entry

Utility Crew

Globe Master Marine Agency, Inc.

Jun 2019 - Present (6 years)

Performed essential maintenance tasks on ship machinery, ensuring the continuous and safe operation of maritime vessels. Collaborated with the team to uphold high standards of equipment functionality and reliability.

Technical Support Problem Solving Collaboration

Utility Crew

Falcon Maritime & Allied Services, Inc.

Dec 2017 - Present (7 years 6 months)

Contributed to the operational efficiency of maritime vessels by performing routine maintenance on ship machinery. Ensured all equipment was in optimal working condition, supporting safe and effective ship operations.

Technical Support Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

PMI Colleges, QC

Bachelor of Science, Marine Engineering

Studied Marine Engineering at PMI Colleges, QC from 2013 to 2016. Gained foundational knowledge and skills in marine engineering principles and practices.