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April Kaye Villarin

@aprilkayevillarin

Dedicated professional with strong customer service and communication skills.

Philippines
Message

What I'm looking for

I am looking for a dynamic role where I can contribute positively to the team and grow professionally.

I am a dedicated and hardworking professional with extensive experience in customer service and email management. My strong attention to detail and excellent communication skills have allowed me to maintain high levels of customer satisfaction throughout my career. I thrive in dynamic environments and am motivated to contribute positively to any team I join.

In my previous roles, I have coordinated with clients for crew changes, managed contract preparations, and provided fast and friendly customer service in high-paced settings. My ability to work independently and collaboratively has been key to my success in ensuring efficient operations and maintaining accurate records.

I am now seeking a role where I can leverage my skills and experience to make a meaningful impact. I am flexible with working hours and available for immediate start, eager to take on new challenges and grow within a supportive team.

Experience

Work history, roles, and key accomplishments

YI

Fleet Support

YIALOS MANNING SERVICES, INC.

Sep 2024 - May 2025 (8 months)

Coordinated with clients for upcoming crew changes and followed up on submitted CVs for proposals. Reported issues to fleet managers, maintained accurate records, and ensured timely delivery of flags and documents to clients.

YI

Contract Coordinator

YIALOS MANNING SERVICES, INC.

Oct 2014 - Aug 2024 (9 years 10 months)

Provided fast and friendly customer service in a high-paced environment and cooperated closely with operations officers for seafarer deployment updates. Monitored contract extensions and prepared contracts for on-signing and onboard seafarers.

SI

Customer Service Representative

SPi GLOBAL INC.

Feb 2012 - Aug 2012 (6 months)

Responded to customer inquiries about flight schedules, bookings, cancellations, baggage, and policies. Assisted customers in making new reservations and addressed concerns such as delays, missed flights, and lost baggage.

Education

Degrees, certifications, and relevant coursework

PA

PATTS College of Aeronautics

Bachelor of Science, Aeronautics

Completed studies at PATTS College of Aeronautics. Focused on foundational principles relevant to the aeronautical industry, preparing for a career in aviation.

Tech stack

Software and tools used professionally

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April Kaye Villarin - Fleet Support - YIALOS MANNING SERVICES, INC. | Himalayas