Looking for a job

Robert Guzman

@robertguzman

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Customer Service Representative delivering empathetic support via chat, email, and calls.

Philippines

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What I'm looking for

I’m open to remote part-time or full-time roles, focused on Customer Support, and also open to a Virtual Assistant role. I want opportunities to work remotely.

I’m a Customer Service Representative with hybrid experience handling chat, email, and calls. In fast-paced environments, I resolve issues, manage customer expectations, and deliver positive experiences through clear, timely communication.

At TaskUs (March 2021 – August 2022), I handled customer inquiries via chat, email, and call, providing accurate responses and maintaining high customer satisfaction. I resolved complaints, assisted customers with account concerns, orders, and general inquiries, and followed company processes with proper documentation of cases.

Before and alongside this, my high-discipline seafaring roles strengthened my reliability under pressure. As a 3rd Officer and Able-Bodied Seaman (2023–2025), I collaborated with multinational teams, managed time-sensitive tasks, and upheld compliance with strict procedures and safety standards—skills I bring directly to virtual customer support work.

Experience

Work history, roles, and key accomplishments

3rd Officer

Korpil Shipmanagement and Manning Corporation

Dec 2024 - Oct 2025 (10 months)

• Assisted the captain with the vessel's whole operation
• Checked and responded to company emails
• Handled weekly, monthly, quarterly & yearly reports
• Ensured that the vessel's documents are up-to-date
• Maintained the vessel in compliance with International Standards.

Operations Support Email Support Report Writing Document Review Compliance Management

Able-Bodied Seaman

Radial Goldenmarine Services Corporation

May 2023 - Apr 2024 (11 months)

• Performed routine inspections and maintenance tasks following the structured procedures of the company

Team Collaboration Time Management Problem Solving & Compliance Safety Procedures High Discipline Operations Multinational Coordination

Customer Service Rep

TaskUs

Mar 2021 - Aug 2022 (1 year 5 months)

• Provided customer support on a fast-paced Crypto, e-Commerce, and Live Events Ticketing platform with a
high satisfaction rate
• Handled 4 customers simultaneously through chat, responded to around 40-100 emails per day, & handled
around 10-20 phone calls per day.
• Performed outbound calls and emails to clients/sellers.
• Top-performing agent