Open to opportunities

Joey Renee Perry

@joeyreneeperry

I support customers, resolve account issues, and provide technical assistance across banking, healthcare, and education.

United States

Message

What I'm looking for

I'm looking for a customer service, customer support, or technical support role where I can help people, resolve issues, use my account and systems knowledge, and contribute through coaching and team support.

I've supported customers and clients across Verizon, Barclays Bank, Teleperformance USA, Sykes At Home, and C3, handling account changes, product questions, technical support, and high-volume phone and chat interactions.

At Barclays Bank, I served as a Subject Matter Expert for 24 months, coached colleagues, delivered database knowledge training, and completed Team Manager training. I also bring experience with credit risk assessments, financial records, compliance requirements, and customer account support.

I've also worked in healthcare, education, and office operations, maintaining patient and data records, supporting students, and supervising office staff. I’m reliable, people-focused, and committed to listening carefully and helping customers resolve issues.

Experience

Work history, roles, and key accomplishments

Current

Verification Specialist

Current

Verizon

Oct 2025 - Present (11 months)

Developed comprehensive credit risk assessments to support lending decisions, ensuring compliance with company policies and regulatory requirements. Assisted in the development of credit policies and procedures to ensure consistent evaluation standards across the organization.

Credit Risk Assessment Compliance Regulatory Requirements Policy Development Record keeping

Home Health Care Provider

Teleperformance USA

Jul 2025 - Oct 2025 (3 months)

Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients. Maintained accurate and up-to-date patient records in electronic health record system.

Healthcare Patient Care Electronic Health Records Care Planning Communication Skills

Back Office Assistant

Tandem Diabetes Care, Inc.

Jul 2024 - Nov 2024 (4 months)

Entered and verified data accurately into company database, ensuring data integrity. Collaborated with team members to resolve discrepancies or missing information in the database.

Data Entry Data Verification Database Management Collaboration Time Management

Subject Matter Expert (SME)

Barclays Bank

Oct 2021 - Feb 2024 (2 years 4 months)

Provided assistance to clients, answered phone and assisted customers with changes, and maintained up-to-date knowledge of customer accounts. Explained products and benefits and provided excellent technical support.

Customer Service Technical Support Client Assistance Product Knowledge Team Leadership

Chat Agent

Blackboard

Jul 2021 - Oct 2021 (3 months)

Provided live chat support to K-12 and college students, handling multiple chats simultaneously. Assisted with student tech support for online programs and helped students find resources for education.

Live Chat Customer Support Technical Support Multitasking Online Education

Teacher Assistant

Tulsa Dream Center

Aug 2019 - Jul 2021 (1 year 11 months)

Worked with 5th and 6th grade scholars with tutoring and enrichment activities through the Tulsa School system. Made lesson plans and provided assistance with school classes.

Tutoring Lesson Planning Enrichment Activities Education Child Development

Paraprofessional Special Education

Tulsa Public Schools

Aug 2019 - Jun 2020 (10 months)

Worked with the 8th grade ID class with a teacher, full time each day. Also helped with the afterschool program.

Special Education Classroom Support Behavior Management Child Development

Substitute Teacher

Kelly Services

Apr 2018 - Aug 2019 (1 year 4 months)

Substitute teacher for schools in the Tulsa area.

Teaching Classroom Management Adaptability

Office Manager

National Facility Services

Sep 2016 - Mar 2018 (1 year 6 months)

Managed office operations, supervised staff, and communicated with clients. Handled customer service and administrative tasks to resolve issues efficiently.

Office Management Staff Supervision Customer Service Administrative Support Inventory Management

Customer Service Representative

Sykes At Home

Jan 2014 - Oct 2016 (2 years 9 months)

Answered an average of 20-50 calls per day, addressing customer inquiries and solving problems. Provided an elevated customer experience and served as liaison between customers, management, and sales team.

Customer Service Call Handling Problem Solving Product Knowledge Database Management

Roadside Assistant/Car Rentals

C3 Tahlequah

Jun 2011 - Oct 2013 (2 years 4 months)

Answered an average of 100 calls per day, addressing customer inquiries and providing product information. Investigated and resolved customer complaints in a timely and empathetic manner.

Customer Service Call Handling problem resolution Product Knowledge Empathy