Open to opportunities

Aysha Khan

@ayshakhan1

Customer support professional with 6+ years delivering tailored solutions through technical troubleshooting and multi-channel service.

United States

Message

What I'm looking for

I’m looking to grow in a customer-focused role where I can combine technical troubleshooting with multi-channel support, improve processes using performance metrics, and deliver tailored solutions that strengthen customer satisfaction and team results.

I’m a strategic, customer-focused professional with 6+ years of experience across sales, customer service, and technical support in healthcare, retail, and automotive environments. I bring a practical, solutions-first mindset—addressing customer needs, resolving complaints, and improving outcomes through tailored support.

In my customer-facing roles, I’ve managed inquiries through multi-channel support (phone, email, and live chat), logged details for personalized follow-up, and built customer feedback loops that helped identify and resolve recurring issues. I’m comfortable evaluating performance metrics, using that insight to strengthen service delivery, and collaborating with teams to keep customer satisfaction high.

I also bring strong administrative and technical strength, including performance-focused database and KPI implementation, data entry, and document review. I’ve mastered multiple software applications across the Microsoft Office suite (including Word, Excel, PowerPoint, Access, and Outlook) and worked effectively with Salesforce and other administrative platforms to keep work accurate and organized.

Beyond office and customer support, I’ve supported people in structured, high-responsibility environments—leading childcare groups, maintaining safe and inclusive learning spaces as a substitute/guest teacher, and providing personal care services. I’m First Aid/CPR certified and committed to continuous improvement, clear communication, and team collaboration wherever I’m placed.

Experience

Work history, roles, and key accomplishments

Current

Substitute/Guest Teacher

Current

St. Vrain School District

Apr 2024 - Present (2 years 2 months)

Follow and implement classroom lesson plans while maintaining a safe, inclusive learning environment. Manage daily attendance, behavior, and incident documentation, and provide written feedback to the returning teacher.

Lesson planning Classroom Management Student Safety Protocols Communication Team Collaboration

Childcare Group Leader

Centennial Elementary

Aug 2024 - Oct 2024 (2 months)

Lead before- and after-school childcare groups by planning age-appropriate activities and supervising children during program events. Resolve conflicts using positive discipline, maintain safety standards, and keep parents informed on attendance and progress.

Conflict Resolution Safety Compliance Team Coordination

Beauty Advisor

Ulta

Apr 2024 - Jul 2024 (3 months)

Provide customer-centric beauty recommendations by matching products to customer needs and promoting offers based on current trends. Assist with merchandising and inventory management, and gather customer feedback to improve the shopping experience.

Customer Service Product Knowledge Merchandising Inventory Management Product Promotion Customer Feedback Retail Operations

Personal Caregiver

Caregivers America

Oct 2022 - May 2023 (7 months)

Support residents with daily living activities including bathing, dressing, grooming, toileting, and mobility. Administer medications per established policies, manage housekeeping and laundry, and assist with grocery shopping and transportation for activities and meals.

Mobility Support Housekeeping Laundry Services Grocery Privacy & Dignity

Administrative Assistant

Pennsylvania Fish and Boat Commission

Jul 2021 - Mar 2022 (8 months)

Coordinate internal and external communication by distributing mail and compiling materials for report creation. Proofread and prepare documents with data entry and filing support while working across multiple Microsoft Office applications.

Data Entry Proofreading Report Preparation document preparation Microsoft Office Excel Word PowerPoint Access

Customer Service Representative

Four Star Auto Exchange

May 2016 - Nov 2020 (4 years 6 months)

Handle multi-channel customer inquiries via phone, email, and live chat while logging details in the company system for tailored follow-up. Implement a customer feedback loop that identified and helped resolve recurring issues, and manage appointment scheduling and lead recovery.

Complaint Resolution Appointment Scheduling Product Knowledge Performance Metrics

Customer Sales Associate

Macy's

Jan 2019 - Mar 2020 (1 year 2 months)

Engage with customers by phone and email to gather requirements and tailor solutions to their needs. Support sales growth through merchandising, uphold loss prevention practices, and earned recognition in the store sales competition.

Customer Engagement Sales Support Phone Support Merchandising Loss Prevention Loss Risk Mentoring

Sales Team Associate

Target

Jan 2018 - Apr 2019 (1 year 3 months)

Improve customer satisfaction by addressing inquiries and concerns, and exceed monthly sales targets through upselling and personalized shopping support. Collaborate with team members on restocking, merchandising, and maintaining a cohesive work environment.

Customer Support Upselling Merchandising Team Collaboration