KHIM HONORICA
@khimhonorica
Dedicated virtual assistant with a focus on process automation.
PhilippinesWhat I'm looking for
I am a dedicated professional with experience in customer service and technical support. My journey began at Qualfon, where I honed my skills as a Customer Service Representative, providing technical support for over a year. I then transitioned to Optum Global Solutions, where I excelled in a healthcare account, offering voice and chat support for nearly two years.
Throughout my career, I have developed a strong passion for improving processes and automating workflows. I am currently seeking a position as a Virtual Assistant, where I can leverage my skills to enhance operational efficiency and contribute positively to the company's success.
Experience
Work history, roles, and key accomplishments
VA Staffing Coordinator
VA Staffing Coordinator
Jun 2025 - Present (0 months)
Coordinated staffing for healthcare accounts. Managed schedules and ensured proper allocation of virtual assistants.
Customer Service Representative
Qualfon
Dec 2022 - Mar 2024 (1 year 3 months)
Provided customer service and technical support to clients. Resolved technical issues and ensured customer satisfaction.
Customer Service Representative
Optum Global Solutions
Jan 2021 - Nov 2022 (1 year 10 months)
Handled healthcare account inquiries via voice and chat support. Assisted customers with their healthcare-related concerns and provided accurate information.
Education
Degrees, certifications, and relevant coursework
University of Cebu
Bachelor of Secondary Education, Filipino
Pursued a Bachelor of Secondary Education with a major in Filipino. Completed two years of the program.
Cabucgayan National School of Arts and Trades
High School Diploma, General Studies
Completed secondary education at Cabucgayan National School of Arts and Trades. Participated in the Senior High Pioneer program.
Caanibongan Elementary School
Elementary School Diploma, General Studies
Completed elementary education at Caanibongan Elementary School. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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