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Jocelyn Tesoro

@jocelyntesoro

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Customer-focused Etsy brand manager with strong customer service, design, and e-commerce optimization skills.

Philippines

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What I'm looking for

I seek a customer-focused e-commerce or brand role where I can apply design, SEO, and service skills to grow a brand and improve customer experience.

I am a detail-oriented customer service and e-commerce professional who develops and grows brand identity, product visibility, and customer engagement for an Etsy clothing store. I combine creative direction, market research, SEO, Canva design, video editing, and data-driven optimization to strengthen brand presence and drive shop growth.

With extensive experience across customer service roles for DoorDash, TTEC, Lazada, Shopee, Cebu Pacific and Globe Telecom, I bring empathy, problem-solving, and efficient communication to every interaction while managing administrative tasks, lead generation, and social media marketing.

Experience

Work history, roles, and key accomplishments

Etsy Brand Manager

Etsy Clothing Store

May 2024 - Dec 2025 (1 year 7 months)

Developed and grew an Etsy shop's brand identity and product visibility, driving consistent shop growth through market research, creative direction, customer engagement, and listing optimization.

Brand Management SEO Canva Product Photography Customer Engagement Market Research Product Listings Optimization Social Media Marketing

Customer Service Representative II

DoorDash

Mar 2022 - Feb 2024 (1 year 11 months)

Handled customer inquiries, complaints, refunds, and voucher issues for food delivery, ensuring resolution and customer satisfaction across phone and email channels.

Customer Support Phone Support Email Support Empathy CRM

Customer Experience Executive

Flybuys Australia

Aug 2021 - Feb 2022 (6 months)

Responded to general inquiries, complaints, and disputes via chat and email, processed profile update requests, and ensured customer information accuracy.

Chat Support Email Support Dispute Resolution Communication Problem Solving

Customer Service Representative

Lazada Singapore

Oct 2019 - Aug 2021 (1 year 10 months)

Provided support for inquiries, follow-ups, disputes, and complaints primarily via chat and occasionally by phone to maintain service standards and issue resolution.

Chat Support Phone Support Complaint Handling Escalation Management Teamwork Time Management

Email Associate

Shopee Philippines

Jan 2018 - Jun 2019 (1 year 5 months)

Managed customer email inquiries, complaints, and follow-ups to resolve issues and maintain timely communication with buyers and sellers.

Email Support Customer Communications Ticketing Systems Time Management Written Communication

Reservation Agent

Cebu Pacific

Jun 2017 - Nov 2017 (5 months)

Handled customer calls to book flights and responded to general inquiries to ensure seamless booking experiences and accurate reservation processing.

Reserving Phone Support Customer Service Transaction Processing English Tagalog

Admin Assistant

Globe Telecom

Sep 2014 - Mar 2017 (2 years 6 months)

Prepared reports by analyzing and summarizing financial data, attended meetings and seminars, and supported administrative functions to aid decision-making.

Reporting Data Analysis Administrative Support Meeting Coordination Microsoft Office Google Workspace

Customer Service Representative

Zomato

Oct 2010 - Sep 2014 (3 years 11 months)

Processed food delivery orders via calls and emails, handled payments including online banking and GCash, and managed inquiries, follow-ups, and complaints.

Order Processing Phone Support Email Support