Joshua Jerald Mendoza

Analyzed and monitored product performance to ensure quality standards. Collaborated with product teams to design and develop new features, and reviewed and approved test results, ensuring alignment with company benchmarks.

Managed e-commerce operations across platforms like Lazada, Zalora, and RedMart, boosting online sales through strategic planning and daily performance monitoring. Strengthened relationships with platform managers and principals, ensuring alignment on campaigns and goals, and handled product uploads and customer inquiries, achieving a high satisfaction rate.

Optimized e-commerce presence for B2B brands on platforms such as Lazada, Shopee, Zalora, and Zilingo, enhancing visibility and driving sales growth. Cultivated strong relationships with principals and platform managers to align on strategies and goals, and conducted daily sales monitoring and implemented data-driven marketing strategies to boost performance.

Managed and maximized brand presence across multiple e-commerce platforms, including Lazada, Shopee, Zilingo, and Zalora. Fostered strong relationships with principals and platform managers to support seamless collaboration and brand growth, and conducted daily sales monitoring to identify trends and optimize performance.

Managed social media accounts for brands, including Facebook and Instagram, to drive engagement and audience growth. Created engaging content for social media posts, aligning with brand goals and audience preferences, and conducted Facebook account analytics to evaluate performance and optimize future campaigns.

Assisted the Content Manager with the management of various online platforms, ensuring smooth content upload and maintenance. Managed and updated product listings on platforms such as Lazada.ph, eBay.ph, Akulaku, Bigmk, myBenta, Carousell, Facebook, Galleon.ph, and OLX.ph, and supported the Content Manager in making updates to website content.

Resolved product or service issues by clarifying customer complaints, determining the root cause, and selecting the best solution. Expedited corrections or adjustments, followed up to ensure complete resolution, and maintained financial accounts by processing customer adjustments.

Managed the company’s social media accounts, including Facebook and Twitter, ensuring regular and engaging content. Responded to customer inquiries and concerns on social media platforms, providing timely and helpful solutions, and posted products for sale on the company’s Twitter account, driving engagement and visibility.

Opened and maintained customer accounts, recording account details and processing adjustments. Resolved product/service issues by identifying the cause, offering solutions, and ensuring follow-up for resolution, and built strong customer relationships through clear communication and personalized service.

Completed a Bachelor of Science in Industrial Technology with a major in Drafting Technology. Gained foundational knowledge and practical skills in industrial processes and technical drafting.