JA
Open to opportunities

Jobrul Amin

@jobrulamin

Dedicated customer assistant with extensive experience in service excellence.

United Kingdom

What I'm looking for

I am looking for a role that allows me to further develop my customer service skills in a supportive environment, with opportunities for career growth.

With several years of experience in customer service, I pride myself on my ability to enhance the shopping experience for customers through attentive and friendly service. Currently, I work as a Customer Assistant at Tesco Express, where I ensure that every customer interaction is met with enthusiasm and professionalism. My role involves not only cashier duties but also addressing customer needs and resolving complaints effectively, which has honed my interpersonal skills.

Previously, I worked in a privately owned grocery store, where I guided teams in product merchandising and inventory management. My commitment to achieving service time and quality targets has consistently resulted in high customer satisfaction. I am self-motivated and always eager to learn, striving to exceed personal targets and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

TE
Current

Customer Assistant

Tesco Express

Oct 2021 - Present (3 years 8 months)

As a Customer Assistant at Tesco Express, I provided first-class customer service by anticipating and catering to customer needs. I performed cashier duties, assisted with products, and handled complaints professionally to ensure customer satisfaction.

Education

Degrees, certifications, and relevant coursework

New City College logoNC

New City College

Btec Level 3 Extended Diploma, Information Technology

2017 - 2019

Completed a Btec Level 3 Extended Diploma in Information Technology, focusing on various aspects of IT including software development, networking, and database management.

SS

St. Paul’s Way Trust School

GCSEs, General Education

2012 - 2017

Achieved 5 GCSEs with grades A*-C, including Mathematics and English, providing a strong foundation for further education and career development.

Tech stack

Software and tools used professionally

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