Iram Tufail

Currently working in the home shopping department, assisting with picking for home deliveries for online customer orders. Ensuring orders are accurate and on time for packing and setting totes into vans for home deliveries.

Dealt with inbound calls from customers regarding eligibility for the warm home discount scheme. Enquired if customers were on pension schemes and updated account details for those who had moved energy suppliers.

Conducted market research interviews, adhering to the MRS code of conduct, and obtained, recorded, and verified information from respondents via telephone interviews. Accurately inputted information into company software and made outbound calls for surveys.

Maintained grocery shelves, ensuring they were clean, organized, and fully stocked with properly tagged and labelled products. Provided direction and guidance to grocery staff, enforced store policies, and developed process improvements.

Managed checkout operations, including answering customer queries, processing payments, and handling loyalty cards, coupons, and vouchers. Ensured till balances at the end of each day and assisted customers with self-scan machines.

Welcomed visitors in person and over the telephone, answered inquiries, and maintained the telecommunication system. Directed visitors by maintaining employee and department directories and ensured smooth check-ins and check-outs.

Worked night deliveries, stocking shelves, and arranging items neatly to create presentable displays for customers. Ensured merchandise had appropriate price tags, cleaned and organized product displays, and reported damaged merchandise.

Managed the George department, keeping fitting rooms clean and tidy, and merchandising products in size order with correct hangers and size lozenges. Assisted with customer queries and complaints, ensuring maximum availability of items.

Achieved sales targets for Asda mobile phones and accessories, conducted market research to gather customer information on network preferences, and researched different networks and tariffs. Produced sales reports, conducted stock checks, and processed transactions.

Achieved passes in English Language, Literature, Mathematics, Geography, Drama, RE, Graphics, and Science. Further completed NVQ Level 1 and NVQ Level 2 in Retail Business.