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Jobin Benney

@jobinbenney

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Empathetic Customer Service Advisor with excellent communication skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values empathy and communication, with opportunities for growth.

I am an empathetic Customer Service Advisor with a strong commitment to delivering exceptional service. My experience includes managing high volumes of inbound calls and providing professional support to clients. I pride myself on my ability to adapt to fast-paced environments while maintaining customer satisfaction.

With a background in Computer Network Technology from the University of Central Lancashire, I possess strong technical skills, including proficiency in Microsoft Office Suite and various remote communication tools. My previous roles have honed my communication, problem-solving, and conflict resolution skills, enabling me to effectively address client concerns and ensure a positive experience.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

United Kingdom Knanaya Catholic Association (UKKCA)

Jan 2024 - Apr 2025 (1 year 3 months)

Handled high volumes of inbound calls from clients requiring appointments and efficiently managed bookings on the company’s booking system. Provided professional, respectful, and empathetic support to clients while addressing their concerns.

Inbound Customer Support Conflict Resolution

Warehouse Operative

Askew and Holts

Nov 2021 - Dec 2022 (1 year 1 month)

Utilised inventory management software to track stock levels and manage order fulfilment as a team. Maintained accuracy and efficiency in data entry to update service inventory records and ensure accurate reporting.

Inventory Management order fulfillment Data Entry Teamwork

Customer Service Advisor

Virgin Media

Mar 2021 - Jul 2021 (4 months)

Assisted customers with broadband, phone, and TV issues, providing comprehensive support. Delivered 100% telephone-based customer service.

Customer Service Technical Support Problem Solving

Cashier

Save the Children Charitable Foundation

Aug 2015 - Sep 2016 (1 year 1 month)

Managed transactions with customers using cash registers. Trained new employees and answered questions within a fast-paced environment.

Cash Register Fast Paced Environment

Education

Degrees, certifications, and relevant coursework

University of Central Lancashire

BSc, Computer Network Technology

Completed a Bachelor of Science in Computer Network Technology. This program focused on the principles and practices of computer networking, preparing for roles in network design and management.

Cardinal Newman College

A-level, IT Extended Diploma

Obtained an A-level in IT Extended Diploma. This qualification provided foundational knowledge in information technology, covering various aspects of IT systems and applications.