JRJoao Rabelo
@joaorabelo
Dedicated customer support professional with diverse experience in service roles.
United KingdomWhat I'm looking for
I am a dedicated customer support professional with extensive experience in various service roles across the United Kingdom and Ireland. My journey began at TFLA Ltd, where I honed my skills in data management and customer interaction, effectively utilizing MS Office and Google Docs to streamline processes. This foundational experience paved the way for my subsequent roles, where I consistently delivered exceptional support and guidance to customers.
In my most recent position at Rabanne, I served as the first point of contact for customer queries, providing product advice and proactively addressing escalations. My ability to assist students at Universal Support Ireland further demonstrates my commitment to helping others navigate complex processes, ensuring they secure the financial aid necessary for their education. I thrive in environments where I can leverage my communication skills and problem-solving abilities to enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support
Rabanne
Nov 2024 - Feb 2025 (3 months)
Served as the first point of contact for all customer queries, providing comprehensive product advice. Proactively mitigated escalations, handling returns, exchanges, order status inquiries, and providing timely logistics information.
Student Support Desk Advisor
Universal Support Ireland (SUSI)
Jul 2024 - Aug 2024 (1 month)
Advised students on eligibility criteria, application processes, and required documentation for SUSI student grants in Ireland. Successfully assisted students in securing financial aid for their education.
Administrative Assistant
Dos Sombreros
Sep 2023 - Jun 2024 (9 months)
Assisted with regular weekly and end-of-month administrative procedures. Performed data entry, processed orders, and managed invoicing tasks efficiently.
Technical Customer Support
Energywise Ireland
Mar 2023 - Aug 2023 (5 months)
Provided technical support to customers via phone and email, resolving various issues. Assisted with grant documentation and prepared Bills of Material (BOM) for projects.
Customer Support
TFLA Ltd
Apr 2014 - May 2020 (6 years 1 month)
Managed and analyzed data using MS Office and Google Docs. Handled customer inquiries via telephone and social media platforms.
Education
Degrees, certifications, and relevant coursework
Hove College
Certificate, Marketing
Completed a program in Marketing at Hove College. The curriculum focused on foundational marketing principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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