Open to opportunities

Maureen Fernandez

@maureenfernandez

Message

Aspiring professional with strong interpersonal and leadership skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow and utilize my skills in a supportive environment.

I am a dedicated individual seeking to gain experience in a reputable company where I can utilize my interpersonal skills and grow both personally and professionally. My background in customer service through my work in BPO has equipped me with the ability to adapt quickly and work efficiently under pressure.

Graduating with honors from both Pardo National High School and the University of Cebu Pri has instilled in me a strong work ethic and a commitment to excellence. I have also participated in various leadership training programs, which have enhanced my leadership abilities and my capacity to work well with others.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Tech Mahindra

Aug 2023 - Feb 2024 (6 months)

Provided customer support and technical assistance for a healthcare account. Handled inquiries and resolved issues efficiently, ensuring customer satisfaction.

Customer Service Technical Support Healthcare Regulations Problem Solving Communication

Customer Service Representative

Sykes Foundever

Feb 2023 - Jul 2023 (5 months)

Supported customers on a telecommunications account, addressing service-related concerns and technical difficulties. Maintained high standards of service delivery.

Customer Support Telecommunications Troubleshooting Conflict Resolution Data Entry

Education

Degrees, certifications, and relevant coursework

University of Cebu Main Campus

College Level Studies, General Studies

Currently pursuing college-level coursework. Focusing on foundational subjects to prepare for a specific major and further academic pursuits.

University of Cebu PRI

Senior High School Diploma, General Academic Strand

Grade: With honors

Activities and societies: Elected as a school representative; participated in leadership training and a forum on servant leadership.

Completed senior high school curriculum with a focus on advanced academic preparation. Engaged in various subjects to build a strong foundation for higher education, graduating with honors.

Pardo National High School

Junior High School Certificate, General Studies

Grade: With honors

Completed junior high school education, covering core academic subjects and foundational knowledge. Graduated with honors, developing essential skills across various disciplines.

Inayawan Elementary School

Elementary School Certificate, General Studies

Grade: Special Science Class

Completed primary education, focusing on fundamental subjects such as reading, writing, and arithmetic. Participated in a special science class program, building a strong academic base.