Open to opportunities

Annalisa Rempillo

@annalisarempillo

Message

Motivated customer service representative with 7+ years experience.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and growth-oriented environment.

I am a motivated high school graduate with over seven years of valuable experience in the Business Process Outsourcing industry. My strong work ethic, excellent communication skills, and keen attention to detail have allowed me to thrive in fast-paced environments. I am eager to contribute my dedication and adaptability to a dynamic team while continuing to learn and grow within the realm of customer service and support.

Throughout my career, I have consistently delivered exceptional results, exceeding expectations in customer service roles. In my most recent position as a Customer Service Representative at Everise/C3, I responded to member inquiries regarding benefits and claims, verified eligibility for healthcare plans, and assisted with the claims submission process. My commitment to providing high-quality support has enhanced overall member satisfaction and fostered strong relationships with clients.

I am passionate about helping others and am always looking for ways to improve processes and enhance the customer experience. I believe that my experience and dedication make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Everise/C3

Oct 2022 - Present (2 years 8 months)

Responded to member inquiries regarding benefits, eligibility, and claims, providing accurate information and guidance on healthcare plans. Verified member eligibility, maintained accurate records, and collaborated with providers to resolve issues, ensuring compliance with regulatory requirements.

Customer Service Documentation Reporting Communication Problem Solving Data Entry Regulatory Compliance

Client Service Specialist 1

Transwold Systems Customer Services Philippine LLC

Jan 2020 - Present (5 years 5 months)

Identified client business needs and provided solutions to issues and concerns through various correspondence methods. Created, maintained, and distributed accurate reports, while also responding to Credit Bureau inquiries.

Regulatory Compliance Data Analysis Communication Problem Solving Customer Support

Senior Sales Specialist

Iproximity Offshore, Inc.

Apr 2015 - Present (10 years 2 months)

Provided comprehensive customer support by assisting with sales procedures and ensuring smooth transactions. Generated and submitted various reports to the sales department to aid in performance tracking and strategic planning.

Customer Support Sales Reporting Communication Data Analysis Problem Solving Microsoft Office CRM Software Account Management

Education

Degrees, certifications, and relevant coursework

Panan National High School

High School Diploma, General Studies

Completed a comprehensive curriculum covering various subjects to prepare for higher education or entry into the workforce. Developed foundational knowledge and skills across academic disciplines.