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Joanna Mabini

@joannamabini

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Experienced medical scheduler and virtual assistant skilled in patient coordination and customer support.

Philippines

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What I'm looking for

I seek a role where I can manage medical scheduling and patient communication, use ECW and MS Office, and contribute to efficient, patient-focused operations.

I am an experienced medical scheduler and virtual assistant with a strong background in managing appointments, rescheduling, cancellations, and multi-channel patient communication. I have handled inbound and outbound calls, live chat support, package and order tracing, and delivery rescheduling across healthcare and customer service environments.

I bring proficiency in ECW navigation, Microsoft Office, typing, internet navigation, and bilingual communication in English and Tagalog. I am organized, detail-oriented, and committed to improving patient experience and operational efficiency through reliable scheduling and responsive customer support.

Experience

Work history, roles, and key accomplishments

Medical Scheduler / Virtual Assistant

4RStaff

Jan 2025 - Jan 2026 (1 year)

Managed medical scheduling, rescheduling and cancellations and handled inbound/outbound calls for a medical practice, improving appointment coordination and patient communication.

Medical Scheduling ECW Navigation Live Chat Support Microsoft Office Appointment Rescheduling

Customer Service Representative

Freight Process Outsourcing Solutions Inc.

Jan 2022 - Jan 2024 (2 years)

Handled customer inquiries, package tracing and delivery rescheduling via inbound/outbound calls and chat support to improve delivery resolution times.

Chat Support Microsoft Office