Open to opportunities

Joan Mutegi

@joanmutegi

Message

Field sales officer focused on client acquisition, product communication, and reliable customer service.

Kenya

Message

What I'm looking for

I’m looking for a client-facing sales role where I can grow accounts, strengthen product communication, and use my customer service and administration experience to deliver reliable results and support smooth day-to-day operations.

I’m a client-focused and adaptable sales professional with widespread transferable skills across sales and marketing, customer service, and administration. I’m known for being approachable and for improving communication by staying knowledgeable about company products.

Since July 2017, I’ve worked as a Field sales officer at Bingwa Sacco Limited, where I circulate among potential customers to answer questions about product features and benefits. I’ve improved my sales presentation skills and increased new accounts from 3 a week to 10 weekly.

Earlier roles strengthened my ability to support customers and keep operations organized, including customer advisory work at Barclays Bank of Kenya and administrative leadership at Calista Creations. I update social media, enter client contacts into a database, manage filing systems, and organize events—often successfully even in the director’s absence.

Experience

Work history, roles, and key accomplishments

Current

Field Sales Officer

Current

Bingwa Sacco Limited

Jul 2017 - Present (8 years 11 months)

Sold sacco products through proactive field outreach while answering customer questions on product features and benefits. Increased new accounts opened from 3 per week to 10 per week and improved sales presentation skills.

Field Sales Sales Presentations Product Knowledge Lead Generation Verbal Communication

Customer Advisor

Barclays Bank of Kenya

Dec 2014 - Nov 2015 (11 months)

Advised customers via phone and in person to provide information on products and supported sales of new or additional products. Recorded customer data for follow-up purposes and completed customer service training.

Customer Service Telephone Sales Product Lead Qualification Communication

Administrative Executive

Calista Creations

Aug 2013 - Oct 2014 (1 year 2 months)

Handled telephone enquiries and maintained paper and electronic filing systems to keep office information organized. Organized event collections and preparation, successfully running an event in the director’s absence and supporting supplier and client coordination.

Office Administration Supplier Management Client Coordination Administrative Support

Intern

Bingwa Sacco Limited

Feb 2013 - Apr 2013 (2 months)

Prepared loan applications for processing and documented and filed Sacco documents. Assisted with customer enquiries and supported prospective customers with information about available services.

Loan Processing Document Management Administrative Support Customer Service Data Entry Sales Support

Administrator

Calista Creations

Oct 2016 - Present (9 years 8 months)

Managed company communications by updating social media with upcoming events and responding to client enquiries. Entered client contacts into a database to support follow-ups and outreach.

Social Media Management Data Entry Database Management Office Administration Client Communication Event Coordination Administrative Support