Regynold Otieno
@regynoldotieno
Customer-focused Bancassurance Sales Lead leveraging client engagement, data management, and relationship building to drive growth.
KenyaWhat I'm looking for
I’m a results-oriented, customer-focused professional with strong communication, relationship management, and sales skills. In my current customer-facing roles, I manage customer inquiries, maintain accurate records, and generate reports to improve satisfaction, retention, and loyalty.
I’m also experienced in identifying customer needs and promoting financial and insurance products through lead generation and effective conversion. I collaborate with teams to deliver excellent service, cross-sell and up-sell relevant offerings, and support complaint resolution while keeping documentation confidential.
Experience
Work history, roles, and key accomplishments
Customer Representative & Admin
Various Roles
Jan 2025 - Present (1 year 6 months)
Managed customer inquiries and provided timely solutions to improve client satisfaction and retention. Maintained accurate customer records, generated reports, and supported product promotion through client engagement.
Clinical Attachment
Thika Level 5 Hospital
Jan 2025 - Present (1 year 6 months)
Performed clinical attachment responsibilities focused on professional patient communication and working with multidisciplinary teams. Managed documentation and maintained confidentiality.
Community Attachment
Boresha Jamii Initiative
Jan 2024 - Present (2 years 6 months)
Conducted community outreach and client education activities. Assisted with data collection and reporting while building relationships with community and stakeholder groups.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Bachelor of Nutrition and Dietetics, Nutrition and Dietetics
Pursuing a Bachelor’s degree in Nutrition and Dietetics at Mount Kenya University, with expected graduation in August 2026.
Boresha Jamii Initiative
Community Attachment, Community Outreach
2024 -
Activities and societies: Assisted with data collection and reporting and built relationships with community members and stakeholders.
Completed a community attachment conducting outreach and client education activities and supporting data collection and reporting.
Thika Level 5 Hospital
Clinical Attachment, Clinical Practice
2025 -
Activities and societies: Managed documentation and maintained confidentiality while supporting patient care and teamwork.
Completed a clinical attachment demonstrating professionalism and effective communication with patients and multidisciplinary teams.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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