Michael Sibiya

I'm driving client acquisition, onboarding, and retention at KCE College through outreach, education fairs, direct sales, and field marketing. I onboard more than 10 new clients monthly and manage lead tracking and customer interactions through CRM systems.

My disciplined follow-up, cold calling, and pipeline management increased lead conversion by over 30%, while trusted customer relationships have sustained retention above 60%. I also identify cross-selling opportunities, deliver product presentations, and prepare sales performance reports.

Previously at Inuka Africa Microfinance, I increased lead generation by 35% through targeted field prospecting and exceeded monthly loan disbursement quotas by an average of 115%. I conducted financial needs assessments for more than 40 prospects weekly and converted 25% of cold audiences into qualified loan applicants.

I'm motivated by matching tailored solutions to customer needs, building long-term community relationships, and delivering measurable sales growth. My earlier NHIF attachment strengthened my experience in client support, data entry, records management, outreach, and operational administration.