At Wadbash Plaza, I responded to tenant and customer enquiries, tracked requests, and coordinated with vendors and service teams. Structured request tracking helped reduce response delays by 30%.
At StylebyJay Fashion House, I managed enquiries, orders, alterations, and delivery updates while maintaining a 98% customer satisfaction rate. I introduced a feedback and follow-up process that reduced complaints by 55%.
At Access Bank Plc., I opened and managed more than 2,400 customer accounts with zero documentation errors while following KYC requirements. I also introduced a cheque-book custody tracking process that improved retrieval efficiency by 50%.
Earlier, at Zenith Bank Plc., I opened and serviced more than 800 customer accounts while maintaining 99% compliance. I’ve also earned a Digital Skills Certification from Career Crafters Academy and hold a Barrister at Law (BL) and Bachelor of Laws (LL.B.).
