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Blessing Kebokwu

@blessingkebokwu

Virtual assistant and customer support professional who handled 60–80 daily disputes while maintaining 94% customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for remote opportunities in virtual assistance and customer support where I can help customers, coordinate follow-ups, and keep records and service requests organized.

At 4M Apparel, I managed customer inquiries about products, orders, and deliveries, and coordinated with internal teams to keep customers informed. I also maintained accurate administrative and order records.

At Nuprex Logistics, I responded to customers by phone, chat, and in person, tracked deliveries, and coordinated with riders and internal teams to address delivery issues. I prepared receipts and waybills and maintained delivery records in Google Sheets.

Across customer service roles, I handled approximately 60–80 customer disputes daily while maintaining a 94% satisfaction rate. I also created a team disposition cheat sheet that reduced average service wrap time by approximately 20 seconds and improved consistency in case documentation.

Experience

Work history, roles, and key accomplishments

Administrative Officer

4M Apparel

Dec 2024 - May 2026 (1 year 5 months)

Managed customer inquiries about products, orders, deliveries, and service concerns. Coordinated order fulfilment and followed up with internal teams to keep customers informed.

Customer Service Order Processing Escalation Management Administrative Support Record keeping

Customer Service Representative / Operations Officer

Nuprex Logistics

Jan 2024 - Dec 2024 (11 months)

Responded to customer inquiries via phone, chat, and in-person. Tracked deliveries, provided updates, and coordinated with riders and internal teams to resolve issues.

Customer Service Delivery Tracking Google Sheets Escalation Management Coordination

Service Associate / Teller

Sterling Bank

Oct 2022 - May 2024 (1 year 7 months)

Handled customer inquiries and complaints about banking products and services. Processed payments, invoices, and account creation accurately.

Customer Service Payment Processing Record keeping Reporting Communication Skills

Customer Service Representative

Vitawell Integrated Service

Jan 2020 - Sep 2022 (2 years 8 months)

Managed customer inquiries by phone, social media, and face-to-face. Processed orders, provided shipment updates, and coordinated with internal teams for timely fulfilment.

Customer Service Order Processing Social Media Support Coordination Administrative Support

Customer Support / Data Entry Officer

Medbury Medicals

Jan 2020 - Dec 2021 (1 year 11 months)

Assisted customers at the front desk and responded to telephone inquiries. Scheduled appointments and maintained accurate customer and administrative records.

Customer Service Data Entry Appointment Scheduling Record keeping Confidentiality