Victoria Uzor
@victoriauzor
Customer support and administrative professional and certified virtual assistant, delivering clear service, organization, and remote-ready client support.
NigeriaWhat I'm looking for
I’m a certified Virtual Assistant and experienced Customer Support Professional with a background in administrative support, client interaction, and office coordination. I’ve worked in client-facing roles across banking, healthcare, and professional services, consistently delivering efficiency, clarity, and excellent service.
In my current role, I manage and resolve daily customer support tickets using Zoho, handle inbound calls for order status, package tracking, and product inquiries, and provide support through email, live chat, and phone—while troubleshooting issues quickly and upholding confidentiality and security protocols. Previously at Baker Tilly Nigeria, I improved office efficiency by 25% and achieved 95% accurate call routing while coordinating across departments to support daily operations. In healthcare roles, I supported patient scheduling and inquiries with 95% client satisfaction and maintained timely follow-ups.
I also bring transaction and operations discipline from earlier work with Guaranty Trust, where I processed client transactions with 99% accuracy and improved data accuracy by 30%. Now I’m transitioning into remote roles where I can help teams stay organized and ensure clients feel supported from first contact to resolution.
Experience
Work history, roles, and key accomplishments
Manage and resolve daily customer support tickets using Zoho, delivering prompt, clear, and professional responses to ensure customer satisfaction.
Handle inbound customer calls, providing accurate guidance on order status, package tracking, and product inquiries.
Provide high-quality customer support through various channels (email, live chat, phone).
Troubleshoot and resolve customer issues i
Manage incoming and outgoing communication, improving office efficiency by 25%.
Screen and direct inquiries, ensuring 95% accurate call routing.
Collaborate across departments to resolve administrative issues and support daily operations.
Handled scheduling, phone calls, and payment tracking with 95% client satisfaction. Provide timely support to patients, ensuring all inquiries and requests are resolved within set timelines and in line with company policies. Conduct regular follow-up calls with patients to monitor their recovery progress and address any challenges they may be facing. Maintain clear and professional communication t
Handled scheduling, phone calls, and payment tracking with 95% client satisfaction.
Recorded petty cash expenses and improved bookkeeping accuracy by 20%.
Provided front-line customer support, assisting with appointments and patient queries.
Personal goal pursuit
Career Break
Aug 2018 - Aug 2019 (1 year)
A personal goal pursuit to become a Couturier
Supported senior staff with timely document handling and scheduling.
Maintained accurate employee records and coordinated HR files.
Boosted internal process efficiency by 30% through organized coordination.
Customer Support Transactions Specialist
Guaranty Trust
Nov 2012 - Nov 2013 (1 year)
Processed client transactions with 99% accuracy and maintained detailed records, including opening and documenting new accounts. Improved data accuracy by 30% through refined data collection and reporting and maintained structured file systems.
Processed client transactions with 99% accuracy and detailed record keeping.
Opened and documented new accounts, maintaining structured file systems.
Improved data accuracy by 30% through refined data collection and reporting.
Customer Service Specialist
Guaranty Trust
Nov 2012 - Nov 2013 (1 year)
Processed client transactions with 99% accuracy and maintained detailed record keeping, including opening and documenting new accounts. Improved data accuracy by 30% through refined data collection and reporting and maintained structured file systems.
Processed client transactions with 99% accuracy and detailed record keeping. Opened and documented new accounts, maintaining structured file systems. Improved data accuracy by 30% through refined data collection and reporting.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology, Yaba, Lagos
Higher National Diploma, Business Administration and Management
Yaba College of Technology, Yaba, Lagos
ND/HND, Business Administration and Management
2010 - 2016
Yaba College of Technology
ND/HND, Business Administration and Management
2010 - 2016
Completed ND/HND studies in Business Administration and Management at Yaba College of Technology.
Yaba College of Technology
Higher National Diploma, Business Administration and Management
Completed a Higher National Diploma in Business Administration and Management at Yaba College of Technology.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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