Joa Calderob

Analyzed and prepared client reports for Microsoft Customer Success Account Managers. Trained and mentored new team members in tools and quality procedures. Monitored customer operational health and identified engagement gaps.

Managed academic personnel, student issues, and parental relations. Coordinated regional and international pedagogical projects. Oversaw preparation and compliance for international exams (French system).

Provided technical assistance to clients in a high-volume remote environment. Developed and delivered training for advanced troubleshooting topics. Maintained high accuracy in handling sensitive client data and records.

Processed research data and ensured coordination among consultants. Contributed to the production of nationally distributed final reports.

Managed government procurement processes and client submissions. Ensured compliance with public sector tender requirements.

Provided bilingual customer support in technical settings. Ensured satisfaction through precise problem resolution.

Supported global users in both technical and general queries. Used multilingual communication to resolve issues efficiently.

Activities and societies: XV Central American History Congress, UCR – Social History Session (2021); National Library of Costa Rica – Cultural Diversity & Chilean Exile; University of Costa Rica – 50 Years After the Coup in Chile.

Completed a Master's Degree in History with a thesis on Chilean Exile in Costa Rica, 1970–2000. The research was based on interviews, diplomatic records, and national data.

Obtained a Bachelor's Degree in History from the University of Costa Rica.

Completed the Baccalauréat Scientifique program at Liceo Franco Costarricense.