Host Zambrana
@hostzambrana
I grow Azure adoption, customer outcomes, renewals, and expansion across multinational accounts.
Costa RicaWhat I'm looking for
At Accenture, I manage Microsoft customer relationships across the United States, Canada, and Latin America, aligning Azure adoption, cloud consumption, renewals, and expansion with business priorities.
I turn customer needs into practical cloud, AI, security, data, modernization, governance, resiliency, and cost-optimization actions. My work has earned eight Microsoft success-story recognitions and multiple performance awards.
I also founded the Autismo Costa Rica Foundation, which has supported more than 3,500 children with autism and their families through advocacy, education, inclusion, and practical resources.
Experience
Work history, roles, and key accomplishments
Manages Microsoft customer relationships across the United States, Canada, and Latin America, aligning Azure adoption, cloud-consumption growth, retention, renewals, and expansion with customer business priorities. Recognized through eight Microsoft success stories and multiple performance awards.
Founder
Autismo Costa Rica Foundation
Founded and leads an organization dedicated to supporting children with autism, their families, educators, caregivers, and community networks. Has helped more than 3,500 children with autism through advocacy, education, and resources.
President
Castillo Country Club
Jan 2023 - Dec 2023 (11 months)
Served as President of Castillo Country Club in 2023, providing executive leadership, governance oversight, strategic planning, and member representation.
Managed technical service delivery and coordinated technology requirements across departments, integrating technical needs into broader organizational objectives. Delivered technical training and supported vice presidents and managers across HP's global network.
Managed operations for SolarWinds and Cisco programs, overseeing sales, upselling, renewals, customer service, performance, and quality. Led a return-rate improvement campaign that achieved a 53% improvement.
Senior Technical Manager
CompUSA
May 2009 - Dec 2010 (1 year 7 months)
Managed technical services, technical-sales operations, customer support, and employee performance. Achieved first place in technical-services sales for two consecutive years.
Operations Manager
BetonSports Ltd.
Apr 1999 - Sep 2007 (8 years 5 months)
Managed operations, staffing, schedules, attendance, performance, and service delivery across multiple locations. Promoted more than 10 employees into management positions and developed an automated tracking method that improved accountability.
Provided freelance technical support for an international congress focused on children, resolving technical issues and supporting event participants, organizers, and staff.
Provided technical support for Acer computer products and customers, supporting the introduction of the Acer Aspire product line. Delivered training on modems, data recovery, and A+ and Network+ fundamentals.
Education
Degrees, certifications, and relevant coursework
Florida State University
Computer Science Studies, Computer Science
Coursework completed; degree not completed.
Colegio Los Angeles
High School Diploma, General Education
High school diploma from Colegio Los Angeles in San José, Costa Rica.
Jean Piaget School
General Education Studies, General Education
General education studies at Jean Piaget School in San José, Costa Rica.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Job categories
Skills
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