MRMiriam Ines Hernandez Rivera
@miriamineshernandezr
Results-driven business administrator with 20 years of experience.
Costa RicaWhat I'm looking for
I am a results-driven professional with 20 years of experience in customer service, sales, troubleshooting, and collections, having worked with leading companies such as DELL, NARS, SITEL, Pluralsight, and CISCO. My analytical and detail-oriented approach has consistently enabled me to exceed ambitious goals. I have a proven track record of organizing conventions and serving as a host and broadcaster for Radio Mia and Radio 10 in Panama City, showcasing my strong communication, organizational, and event management skills.
In my recent role as an English Tutorial Teacher at Universidad Castro Carazo, I successfully enhanced students' English proficiency through engaging teaching strategies, resulting in measurable improvements in their academic performance. My experience as a Junior Sales Operation Analyst at Pluralsight involved conducting audits and suggesting operational enhancements, where I closed 1392 cloud deals in 11 months, demonstrating my ability to drive results and productivity.
Experience
Work history, roles, and key accomplishments
English Tutorial Teacher
Universidad Castro Carazo
May 2024 - Present (1 year)
Enhanced students' English proficiency through tailored teaching strategies, resulting in measurable improvements in academic performance. Organized cultural classes to foster understanding and enthusiasm for learning.
Junior Sales Operation Analyst
Pluralsight | Accenture
Mar 2022 - Jun 2024 (2 years 3 months)
Conducted audits of operations and suggested enhancements, achieving high productivity in closing cloud deals. Served as a cloud licenses trainer, developing training programs on compliance and best practices.
Help Desk Specialist Tier 1
Zendesk | Accenture
Jul 2020 - Apr 2022 (1 year 9 months)
Provided client support through various channels, diagnosing software and hardware issues. Improved QA audits and developed impactful reporting tools in Zendesk Explore.
Cisco Backup Trainer, Order Management
Concentrix
May 2016 - Apr 2019 (2 years 11 months)
Tracked and fulfilled customer orders while supervising training activities. Achieved significant reductions in RMA orders and improved knowledge of Oracle services among advisors.
Human Resources, Team Lead
Customer Answer Services
Aug 2012 - Dec 2014 (2 years 4 months)
Oversaw daily operations of security guard management, ensuring timely coverage and payroll accuracy. Motivated team members and maintained zero missed calls.
Education
Degrees, certifications, and relevant coursework
Universidad Castro Carazo
Bachelor's degree, Business Administration
2022 -
Currently pursuing a Bachelor's degree in Business Administration with a focus on Human Resources. The program emphasizes practical skills and knowledge necessary for effective management and organizational development.
Universidad Castro Carazo
Engineer CCNA 7/Networking Technician, Networking
2020 - 2021
Completed the Engineer CCNA 7/Networking Technician program, focusing on networking fundamentals, routing and switching, and network security.
DUDuke University
Certificate, Computer Science
2020 - 2020
Completed a course in Programming Foundations with JavaScript, HTML, and CSS, gaining essential skills in web development and programming languages.
Academia Europea
Language Proficiency, Language Proficiency
2017 - 2019
Studied Portuguese at B2 level and French at B1 level, enhancing language proficiency and communication skills in multiple languages.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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