JN Magat

Managed full-cycle account management for high-volume water mitigation, mold remediation, and rebuild files, negotiating scope and payout with adjusters and carriers. Coordinated mitigation scheduling and resolved compliance blockers to keep files audit-ready.

Owned full-cycle intake and account management for FL rebuild, mold remediation, and warranty claim files. Drove intake conversion to ~52% by tightening lead qualification and follow-up discipline.

Managed marketing strategy and content creation for social media, Airbnb, and Booking.com. Served as primary contact for bookings, reservations, and unit maintenance, and maintained financial records.

Handled complex inquiries on policies, documents, and processes in a cloud-based real estate environment. Managed high-volume ticket requests using HubSpot and maintained precise records.

Managed critical case documents including medical, police, and insurance records using Filevine and Dropbox. Drafted and filed legal documents such as demand letters and settlement agreements.

Provided frontline customer service and sales support in telecommunications, consistently meeting and exceeding monthly sales quotas.

Directed and mentored team members to exceed quality and customer satisfaction goals, achieving 3rd place in global performance rankings. Conducted audits and drove process improvements.

Trained and mentored 15-20 new hires per cohort, preparing training reports for senior management. Delivered frontline customer service and sales support in telecommunications.

Provided frontline customer service support, building a foundation in CRM tools and customer-focused issue resolution.