Juvelyn Balingit

Coordinate and manage service requests, optimize scheduling and routing, and deliver excellent customer support. Monitor operations and resolve issues quickly to ensure smooth operations.

Prospected and qualified leads through cold calls and emails, conducted discovery calls, and scheduled meetings with Account Executives. Maintained CRM records and drove team performance through coaching and KPI alignment.

Drove team performance through coaching and KPI alignment, managed reports, and handled first-line manager requests. Developed processes to improve efficiency and conducted insurance complaints review and quality checks.

Oversaw team performance, managed reports, addressed attrition, and handled supervisor calls. Created and managed team schedules and handled first-line manager requests.

Managed customers' financial disputes and processed confirmation/decline letters. Handled back-office financial concerns and generated daily reports.

Set and enforced sales goals, monitored calls for compliance risks, and managed external audit validations. Conducted sales validation and coaching and prepared reports.

Informed customers about billing procedures and payment processes, reviewed customer data to resolve issues, and addressed service inquiries promptly.

Pursued a Bachelor in Secondary Education with a major in English, but did not complete the degree.