Jlo Pineda

I lead operations and teams with a focus on measurable performance and smooth day-to-day execution. I combine people leadership with operational reporting to drive better results.

In my current administrative/virtual assistant freelancing work, I manage accounts 24/7 and support core business operations. I handle payroll processing, tracked daily attendance and sales reports, and coached team members to enhance performance, increase productivity, and drive better results.

As an Operations, Team Manager at Alorica Teleservices Inc, I led employee relations through effective communication, coaching, training, and development. I developed performance measurement strategies, identified areas for improvement, cultivated positive, productive team environments, and resolved conflicts quickly.

I’m especially effective at translating goals into action—developing engaging and informative scripts to sell contents while keeping operations organized and timelines on track. I’m looking to seek and maintain a full-time position that offers professional challenges using interpersonal skills, excellent time management, and problem-solving skills.