I’m looking for a role where I can drive performance, optimize processes, and work closely with teams and leadership to deliver measurable results and support business growth.
Neil Sherwin Cabral
@neilsherwincabral
I am a very versatile and reliable employee that can cater to you and your business needs.
What I'm looking for
Operations Manager
Experience
Work history, roles, and key accomplishments
Operations Manager / Sales Admin
Wingman Group
Oct 2025 - Apr 2026 (6 months)
Handled offshore team management and delivered operational reporting across sales and usage metrics. Tracked daily KPIs for new sales associates and supported ongoing administrative workflows.
Operations Manager / Sales Admin
Wingman Group
Jan 2025 - Jul 2025 (6 months)
Managed a small offshore team and prepared sales and operations reporting, including GCI, debit/credit, and SMS usage. Performed data mining and administrative tasks to track daily performance of new sales associates.
Operations Manager
Olivia Professional Solutions
Apr 2024 - Nov 2024 (7 months)
Led end-to-end operations by pairing virtual assistants with clients and supporting business growth. Oversaw cross-department workflows and worked directly with the CEO/Founder to implement growth strategies and improve performance metrics.
Operations Manager
Athena
Jan 2023 - Aug 2023 (7 months)
Led and supported executive assistants to deliver strong client service. Monitored performance metrics, resolved escalations, implemented process improvements, and reinforced core values through training and development.
Operations Manager
Clark Outsourcing
Nov 2020 - Nov 2022 (2 years)
Managed recruitment, onboarding, and performance of virtual assistants and staff. Collaborated with the founder to drive client satisfaction and improved operational KPIs through quality control processes.
Team Leader / Supervisor
Sutherland Clark
Oct 2017 - Oct 2020 (3 years)
Led a team of 18+ agents by monitoring performance and resolving client issues to meet targets. Conducted coaching, managed payroll and attendance, and partnered with HR to support development and continuous improvement initiatives.
Team Leader / Supervisor
Arvato Bertelsmann
May 2012 - Oct 2017 (5 years 5 months)
Managed a B2B collections team for Google, improving AR performance and client service. Facilitated portfolio reviews, escalated client issues, coached analysts, and earned the Silver Star Award for regional impact.
Education
Degrees, certifications, and relevant coursework
STI College
Bachelor of Science, Computer Science
2005 - 2009
Activities and societies: Relevant Coursework: Data Structures, Algorithms, Database Systems
Earned a Bachelor of Science in Computer Science with coursework in data structures, algorithms, and database systems.
Availability
Location
Authorized to work in
Social media
Job categories
Skills
Interested in hiring Neil Sherwin?
You can contact Neil Sherwin and 90k+ other talented remote workers on Himalayas.
Message Neil SherwinFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
