Neil Sherwin Cabral

Handled offshore team management and delivered operational reporting across sales and usage metrics. Tracked daily KPIs for new sales associates and supported ongoing administrative workflows.

Managed a small offshore team and prepared sales and operations reporting, including GCI, debit/credit, and SMS usage. Performed data mining and administrative tasks to track daily performance of new sales associates.

Led end-to-end operations by pairing virtual assistants with clients and supporting business growth. Oversaw cross-department workflows and worked directly with the CEO/Founder to implement growth strategies and improve performance metrics.

Led and supported executive assistants to deliver strong client service. Monitored performance metrics, resolved escalations, implemented process improvements, and reinforced core values through training and development.

Managed recruitment, onboarding, and performance of virtual assistants and staff. Collaborated with the founder to drive client satisfaction and improved operational KPIs through quality control processes.

Led a team of 18+ agents by monitoring performance and resolving client issues to meet targets. Conducted coaching, managed payroll and attendance, and partnered with HR to support development and continuous improvement initiatives.

Managed a B2B collections team for Google, improving AR performance and client service. Facilitated portfolio reviews, escalated client issues, coached analysts, and earned the Silver Star Award for regional impact.

Activities and societies: Relevant Coursework: Data Structures, Algorithms, Database Systems

Earned a Bachelor of Science in Computer Science with coursework in data structures, algorithms, and database systems.