Open to opportunities

Jim Kenneth Villanes

@jimkennethvillanes

Message

Experienced chargeback and dispute analyst specializing in Reg E, Non-Reg E, and ACH investigations.

Philippines

Message

What I'm looking for

I seek a role focused on dispute resolution and payments operations where I can apply my chargeback investigation skills, attention to documentation, and customer-facing experience to reduce losses and improve processes.

I am an experienced risk operations analyst with a strong background in chargeback and dispute processes across Visa, Mastercard, and Pulse networks.

I consistently deliver timely, documented investigations for Reg E, Non-Reg E, and ACH disputes, provide provisional credits, and process stop-payment requests to protect cardholders.

My prior roles in customer service enhanced my ability to explain billing, negotiate payment plans, and maintain clear communication with customers and stakeholders.

I hold a Bachelor of Science from the University of Makati and bring a detail-oriented, documentation-focused approach to dispute resolution and account review.

Experience

Work history, roles, and key accomplishments

Risk Operations Analyst

Ubiquity

Feb 2022 - Sep 2025 (3 years 7 months)

Handled Reg E, Non-Reg E and ACH dispute investigations for One Finance and Netspend (Ouro) accounts, provided timely provisional credits, processed stop-payment requests, and managed POA and WSUD documentation to resolve chargebacks.

Chargebacks Reg. E ACH Provisional Credit WSUD Review Stop Payments

Customer Service Representative

Probe Group, Inc.

Sep 2020 - Dec 2021 (1 year 3 months)

Supported Optus account customers by explaining bills and facilitating payment plans, improving payment compliance and customer satisfaction.

Customer Service Billing Support Communication

Customer Service Representative

Valor Global, Inc.

Oct 2018 - Aug 2020 (1 year 10 months)

Managed customer billing inquiries for Sprint accounts, explained charges, and arranged payment plans to improve collections and customer understanding of bills.

Customer Service Billing Support Account Reconciliation