At TDCX Malaysia, I led, coached, and developed a team of 14 Risk Operations Analysts handling fraud investigations, customer risk reviews, and suspicious activity assessments. I also oversaw daily operational performance and compliance metrics.
As a Subject Matter Expert in Risk Operations, I supported complex fraud investigations, KYC reviews, PRO onboarding, and credit operations. I analyzed fraud trends and operational gaps, sharing insights with leadership and key stakeholders.
As an Account Specialist (Risk Underwriter), I conducted KYC and CDD reviews and assessed customer accounts, transactions, and behavioral patterns. I investigated suspicious activity and applied risk-based decisions to determine appropriate actions and escalations.
Earlier at Accenture Philippines, I worked across data analysis, billing, cash applications, and receivables management. My work included investigating payment and billing discrepancies, performing reconciliations, and preparing operational records and reports.
